Strategic Merchant Growth & Relationship Manager

Moyasar Ltd; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Moyasar Ltd is seeking a strong, commercially minded Customer Relationship Manager to manage and grow a portfolio of merchants. This role combines customer success, account management, and portfolio growth.

You will build trusted relationships with merchants, monitor their payment performance, and increase their transaction volume through Moyasar, making Moyasar a primary payment partner rather than a backup provider.

Qualifications

• Bachelor's degree in business or related field.
• 2+ years in customer success, account or portfolio management.
• Experience managing merchant portfolios with growth and retention.
• Background in fintech/payments or e-commerce preferred.
• Fluent in Arabic and English; Saudi national.

Responsibilities

• Manage and grow a portfolio of merchants across industries.
• Build relationships with key decision-makers and merchant stakeholders.
• Monitor merchant performance: volumes, activity, approval rates, conversion.
• Identify secondary providers and increase Moyasar usage.
• Conduct merchant visits, reviews, and performance meetings.
• Share actionable insights and prepare portfolio reports.
• Maintain CRM data: activities, opportunities, visits, follow-ups.
• Support onboarding, activation, retention and ongoing growth.

Skills

Customer success

Account management

Portfolio growth

Relationship building

Negotiation

Analytical thinking

CRM systems

Presentation skills

English & Arabic

Education

Bachelor's degree in Business Administration, Marketing, Finance, Information Technology, MIS or related field

Job description

Moyasar Ltd is seeking a strong, commercially minded Customer Relationship Manager to manage and grow a portfolio of merchants. This role combines customer success, account management, and portfolio growth.

You will build trusted relationships with merchants, monitor their payment performance, and increase their transaction volume through Moyasar, making Moyasar a primary payment partner rather than a backup provider.