Merchant Growth & Relationship Manager - Fintech Payments

Moyasar Financial Company; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Moyasar Financial Company is seeking a commercially minded Customer Relationship Manager to manage a portfolio of merchants and drive growth. You will blend customer success, account management, and business development to deepen merchant partnerships and boost transaction volumes.

You will engage merchants directly, conduct reviews, and identify opportunities to expand Moyasar as the primary payment provider. A strong commercial mindset and fluent Arabic/English are highly valued.

Qualifications

• Bachelor’s degree in Business Administration or a related field.
• 2+ years in customer success, account management, or similar commercial role.
• Experience managing a portfolio of merchants with growth and retention responsibility.
• Experience in fintech, payments, banking, e-commerce, or financial services preferred.
• Proven track record of growing customer accounts and retention.

Responsibilities

• Manage and grow a portfolio of merchants across industries.
• Build relationships with decision makers and merchant stakeholders.
• Monitor merchant performance, volumes, approval/conversion rates.
• Identify opportunities to increase transaction volumes through Moyasar.
• Conduct business reviews and growth planning with merchants.
• Address issues, escalations, and ensure ownership of outcomes.
• Provide insights to internal teams and prepare portfolio reports.
• Support onboarding, activation, retention, and ongoing growth.

Skills

Relationship management

Account management

Growth strategy

CRM systems

Data analysis

Negotiation

Communication

English and Arabic fluency

Education

Bachelor’s degree in Business Administration

Related field (Marketing/Finance/IT/MIS)

Tools

CRM software

Office tools (Excel/PowerPoint)

Job description

Moyasar Financial Company is seeking a commercially minded Customer Relationship Manager to manage a portfolio of merchants and drive growth. You will blend customer success, account management, and business development to deepen merchant partnerships and boost transaction volumes.

You will engage merchants directly, conduct reviews, and identify opportunities to expand Moyasar as the primary payment provider. A strong commercial mindset and fluent Arabic/English are highly valued.