Store Operations & Training Leader

Whitecollars; Riyadh; On-site; SAR 90,000 - 180,000; Full time

Job summary

Whitecollars is seeking an experienced Store Manager to oversee day-to-day retail operations in Riyadh. The role focuses on driving sales, maintaining product knowledge, and delivering comprehensive staff training to enhance customer service and store performance.

You will manage opening/closing, cash, inventory, merchandising, and maintain a high standard of store cleanliness while coaching a team to achieve targets in a fast-paced environment.

Qualifications

• 3+ years of experience in the retail industry.
• Bachelor's degree in a related field.
• Strong proficiency in the English language, both written and verbal.
• Proven experience as a store manager or in a similar retail management role.
• Prior experience in delivering training and coaching is a big plus.

Responsibilities

• Oversee daily store operations including opening and closing procedures, cash management, inventory management, merchandising and store cleanliness.
• Drive sales growth by setting sales targets, monitoring performance and implementing strategies to achieve goals.
• Maintain a thorough understanding of the store's products and services.
• Ensure effective product merchandising, pricing and promotions to maximize sales opportunities and create an appealing store environment.
• Cultivate and maintain positive relationships with customers, address concerns, resolve complaints and ensure customer satisfaction.
• Develop and deliver training programs for all in-store staff including new hire training, product knowledge and customer service training.
• Collaborate with other departments to develop and deliver training programs.
• Coach and mentor retail staff on sales and customer service skills.
• Observe staff on the sales floor, provide feedback and track training effectiveness.

Skills

Retail experience

Store management

Training delivery

English proficiency

Education

Bachelor's degree in a related field

Job description

Whitecollars is seeking an experienced Store Manager to oversee day-to-day retail operations in Riyadh. The role focuses on driving sales, maintaining product knowledge, and delivering comprehensive staff training to enhance customer service and store performance.

You will manage opening/closing, cash, inventory, merchandising, and maintain a high standard of store cleanliness while coaching a team to achieve targets in a fast-paced environment.