Store Lead: Customer Experience & Sales Operations

Apparel Group; Riyadh; On-site; SAR 67,000 - 100,000; Full time

Job summary

Apparel Group in Riyadh is seeking a Store Supervisor to ensure top customer service, support the Store Manager, and take end-to-end responsibility in their absence. You will lead retail staff, manage rosters, and uphold VM standards to maximize sales.

You will promote Club Apparel Loyalty, stay updated on brands, and provide feedback to managers. The role requires fitness for extended hours and a focus on security and standards to meet customer expectations.

Qualifications

• Experience in delivering high-level customer service in a retail environment.
• Proven ability to lead sales teams and drive store performance.
• Strong merchandising and visual display skills.
• Experience scheduling staff rosters and managing leave.
• Knowledge of store security procedures and loss prevention.

Responsibilities

• Ensure the retail staff delivers top customer service and maximizes sales.
• Assist Store Manager in efficient operation per company policies.
• Take end-to-end store responsibility in the absence of Store Manager.
• Promote the Apparel Loyalty Program to boost loyalty and repeat sales.
• Provide feedback to Store Manager and Area Manager on staff and products.
• Maintain visual merchandising standards across the store.

Skills

Customer service

Sales leadership

Team management

Merchandising

Retail operations

Communication

POS systems

Tools

POS systems

Stock management

Job description

Apparel Group in Riyadh is seeking a Store Supervisor to ensure top customer service, support the Store Manager, and take end-to-end responsibility in their absence. You will lead retail staff, manage rosters, and uphold VM standards to maximize sales.

You will promote Club Apparel Loyalty, stay updated on brands, and provide feedback to managers. The role requires fitness for extended hours and a focus on security and standards to meet customer expectations.