Retail Store Lead: Drive Sales & Team Growth

Apparel FZCO; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Apparel FZCO is seeking a Store Manager to drive revenue growth and deliver exceptional customer service in Riyadh. You will lead store operations, oversee hiring, training, and compliance with SOPs, while maximizing brand presence and profitability.

The role requires strong leadership, strategic planning, and hands-on management of sales targets, staffing, and visual merchandising to meet store objectives.

Qualifications

• Identify store training and development needs in conjunction with Brand General Manager and training department.
• Formulate a succession plan in conjunction with the Brand General Manager.
• Set KPIs and KRAs for direct reportees and conduct performance appraisal and feedback.
• Involve in the selection and recruitment of operational staff when required.
• Ensure technical and behavioral proficiency of staff through appropriate learning and development initiatives.

Responsibilities

• Increase business revenues by growing store performance and customer satisfaction.
• Develop, implement and maintain SOPs for retail standards across stores to drive business outcomes.
• Oversee recruiting, hiring and training to enhance store performance.
• Represent the brand by maximizing sales through exceptional customer service and retail experience.
• Provide leadership and support to all employees.
• Achieve sales and profitability metrics: units per transaction, avg. tx value, sales per month/footage.
• Guide Area and Store Managers to maximize productivity with available resources.
• Control costs and drive efficiency through automation.
• Adhere to SOPs, policies, and loss prevention guidelines; ensure compliance.
• Oversee Visual Merchandising guidelines implementation in all stores.
• Recruit and train staff on sales techniques and customer service.

Job description

Apparel FZCO is seeking a Store Manager to drive revenue growth and deliver exceptional customer service in Riyadh. You will lead store operations, oversee hiring, training, and compliance with SOPs, while maximizing brand presence and profitability.

The role requires strong leadership, strategic planning, and hands-on management of sales targets, staffing, and visual merchandising to meet store objectives.