Specialist - VIP Support at Qiddiya Investment Company

Qiddiya Investment Company; Riyadh; On-site; SAR 120,000 - 240,000; Full time

Job summary

Qiddiya Investment Company in الرياض leads Specialist - VIP Support to deliver white-glove executive assistance on-site, ensuring proactive device health and minimal downtime during critical events.

In this role you will coordinate rapid responses, maintain strict confidentiality, and work with multiple vendors to safeguard VIP environments while maintaining high CSAT during complex engagements.

Qualifications

• Bachelor’s degree in IT, CS, or related field.
• 2+ years in end user/vip support.
• Experience in large multi-vendor enterprises preferred.
• Entertainment entities experience preferred.
• ITIL or equivalent preferred.

Responsibilities

• Operate tailored models, escort procedures, and rapid response to protect executive productivity.
• Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
• Manage concise, expectation-setting updates and advisories for VIPs during incidents and maintenance.
• Coordinate event coverage, peak-period protection, and on-site readiness for board/leadership engagements.
• Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
• Ensure confidentiality and privileged-access controls for VIP environments.
• Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.

Skills

VIP support

End-user support

Device health monitoring

Executive communications

Confidentiality

Education

Bachelor’s degree in IT, CS, or related field

ITIL or equivalent preferred

Tools

ITIL framework

Job description

Apply for Specialist - VIP Support at Qiddiya Investment Company in الرياض, S01, SA. This Full time on site position offers great opportunities for career growth. Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.

Responsibilities

• Operate tailored models, escort procedures, and rapid response to protect executive productivity.
• Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
• Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.
• Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.
• Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
• Ensure confidentiality and privileged‑access controls for VIP environments.
• Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field ITIL or equivalent preferred 2+ years, preferably with majority in end user support.
• Experience VIP support in large, multi‑vendor enterprises preferred.
• Experience in entertainment entities preferred.