Specialist - VIP Support

Qiddiya | القدية; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

Qiddiya | القدية in Riyadh seeks a Lead executive and VIP support specialist to minimize downtime and deliver white-glove service during critical events.

You will orchestrate device health checks, patch status, and performance reviews; manage confidential communications for VIPs, coordinate on-site readiness for leadership engagements, and drive satisfaction through proactive actions.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field.
• ITIL or equivalent preferred.
• 2+ years, preferably with majority in end user support.
• Experience VIP support in large, multi-vendor enterprises preferred.
• Experience in entertainment entities preferred.

Responsibilities

• Operate tailored support procedures and rapid response to protect executive productivity.
• Orchestrate proactive device health checks, patch status, and performance reviews.
• Manage concise, expectation-setting updates and advisories for VIPs during incidents and maintenance.
• Coordinate event coverage and on-site readiness for board/leadership engagements.
• Track VIP CSAT, response/restore times, and implement improvements.

Skills

VIP support

Executive support

End user support

Multi-vendor environments

Confidentiality

Education

Bachelor's degree in IT/CS or related field

Job description

Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.

Responsibilities

• Operate tailored models, escort procedures, and rapid response to protect executive productivity.


• Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.


• Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.


• Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.


• Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.


• Ensure confidentiality and privileged‑access controls for VIP environments.


• Track VIP CSAT, response/restore times, and proactive action completion; implement improvements

Requirements

• Bachelor's degree in IT, Computer Science, or related field


• ITIL or equivalent preferred


• 2+ years, preferably with majority in end user support


• Experience VIP support in large, multi-vendor enterprises preferred


• Experience in entertainment entities preferred