Specialist - Airport Guest Greetings

The Red Sea Development Company; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Coastal Transportation Services Co, a Red Sea Global subsidiary, is seeking a Mobility Operations professional to support airport transfers with a focus on efficiency and guest experience. You will manage operational systems for recording, transfers, and daily reconciliations, acting as the liaison between mobility, staff and airport controllers.

The role requires leadership in coordinating fleet availability, ensuring on-time guest transfers and compliance with safety policies.

Qualifications

• Bachelor's degree; GCC experience preferred.
• Experience in Airport/Transportation industry at supervisory level preferred.

Responsibilities

• Plan airport transfer and share plan with stakeholders (airside transfers, arrivals, departures).
• Administer GACA permits and airport driving permits for Mobility staff.
• Represent Mobility in Airport Operations Control Center on a 24/7 basis.
• Coordinate with TOCC/AOCC and external stakeholders for exception management.
• Monitor on-time performance and share ETA updates with stakeholders.
• Coordinate, supervise and report activities of the team; maintain safety standards.
• Reconcile Mobility transfer costs and route approvals for billing.
• Prepare next 7 days transfer plan with stakeholders.

Skills

Data analysis

Customer service

Attention to detail

Multi-tasking

Communication

VIP liaison

Time management

Confidentiality

Education

Bachelor's degree

Tools

MS Office

Job description

Redefining Land Air and Sea Travel Elevating Destinations Coastal Transportation Services Company a subsidiary of Red Sea Global provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies We specialize in providing transportation services to our Red Sea destination As a subsidiary Coastal Transportation Services Co benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies enhancing our ability to serve our clients effectively Are you ready to transform the future of transportation At Coastal Transportation Services Co we are driven by innovation creativity and a passion for redefining transportation Our team is shaping the future with cutting-edge projects from autonomous vehicles to sustainable transportation solutions We are seeking forward-thinking individuals eager to collaborate in a dynamic fast-paced environment where ideas become reality Join us in revolutionizing transportation and creating a smarter more sustainable world one innovation at a time Join our visionary team and help shape the future of transportation

Job Purpose

Jobholder will be an integral part of supporting mobility operations with a focus on delivering efficiency and consistency in guest experience in line with the operational requirements The jobholder will be responsible of the Operational system that is used for the recording Guest transfers and reconciling the transfers on a daily basis The jobholder will be responsible of representing Mobility in Airport Control Center and be the focal point for communication between different stakeholders to overseeing the movement of guests staff The role consists of managing and coordinating fleet availability with the aim to meet the required demand and deliver a positive and seamless guest experience

Job Responsibilities

Planning

• Responsible for planning the Airport transfer and sharing the plan with Airport Stakeholders i e Airside transfers Arrival amp Departures
• Responsible for Administration of GACA Airport Permits amp Airport Driving permits for Mobility staff

Operations

• Represent Land amp Marine in Airport Operations Control Center on a 24 7 basis
• Collaborate with TOCC AOCC and external stakeholders for exception management in Airport for Guest and Executive Staff Transfer bookings i e Report incidents vehicle mishaps complaints and ensure continuous follow through action for Guest transfer service recovery
• Monitor the Airport transfers for on-time performance share the updates on ETA with relevant Airport Stakeholders for better Guest experience
• Coordinate supervise and report upon the activities of the team providing effective communication
• Comply with service standards regulatory requirements and policies
• Responsible for reporting the Mobility transfer plan resource deployment and exception on a daily basis
• Responsible for reporting the next 7 days weekly transfer plan with all stakeholders
• Responsible for preparing business requirements to improve operational efficiency of the system Meet amp Greet VIP Guests and provide them update on their journey assist with luggage and allocate them the suitable vehicle
• Responsible for participating in the ORAT Systems testing and go live
• Identify potential risks issues challenges and report them to management
• Undertake other tasks and assignments related to the job and as assigned
• Ensure full compliance with company Health amp Safety policies by proactively identifying risks maintaining a safe working environment and promoting a strong safety culture across all airport operations

Accounting

• Responsible for reconciliation of Mobility transfers i e cost group size remove duplication and send approval for valid transfers to billing

Job Requirements

Qualification and Experience

Bachelor s degree At Least 5 years experience within the GCC is preferable Experience in the Airport or Transportation industry at minimum supervisory level is preferable Excellent verbal and written communication in English (Arabic is an advantage). Technology savy with good command over MS Office Suite.

Skills

• Data analysis
• Excellent customer service skills
• High energy and passion for interaction with people
• Strong attention to details and numbers
• Must be able to multi-tasking in a fast pace, high volume, environment
• Able to work in a highly collaborative environment with independence
• Strong communication and interpersonal skills and ability to communicate based on needs of VIP chauffeur driver
• Excellent analytical problem solving and time-management skills
• Demonstrated experience/maturity to handle confidential and sensitive information
• Possess a positive, service-oriented attitude with excellent follow through on issues
• Foresees potential challenges and comes prepared with solutions to solve variety of problems

Bachelor s degree At Least 5 years experience within the GCC is preferable Experience in the Airport or Transportation industry at minimum supervisory level is preferable Excellent verbal and written communication in English (Arabic is an advantage). Technology savy with good command over MS Office Suite.