Solutions Engineer

WebEngage; Riyad Al Khabra; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

MacBook for Engagers!

Medical insurance

Mental health program

Contemporary Leave Policy

Job summary

WebEngage is a fast-growing customer data platform and marketing automation SaaS. Based in the MENA region with offices in Dubai, Riyadh, and beyond, we seek a Solutions Engineer to bridge customer needs with WebEngage capabilities and to speak with both technical and executive audiences.

You will lead technical discovery, deliver tailored demos, run POCs, and collaborate across Sales, Product, and Marketing to translate complex data flows into business value.

Qualifications

• Fluency in Arabic and English (spoken and written) is mandatory.
• 5+ years of experience in Pre-Sales, Solutions Engineering, or Technical Consulting in SaaS/MarTech/CDP/Analytics.
• Deep understanding of CDPs, data architecture, and integration frameworks (APIs, SDKs, data pipelines).
• Knowledge of AI concepts, including LLMs and predictive analytics.
• Ability to translate technical capabilities into business value for technical and executive audiences.
• Hands-on familiarity with marketing automation, analytics, and CRM ecosystems.
• Experience with cloud platforms and data integration.
• Excellent presentation, communication and documentation skills.
• Bachelor's degree in CS, Engineering or related technical field.

Responsibilities

• Lead technical discovery and solutioning sessions with prospects to understand business challenges and align them with WebEngage’s platform capabilities.
• Deliver impactful product demonstrations and presentations tailored to both technical and business stakeholders.
• Execute Proofs of Concept (POCs) to validate integration, performance, and measurable outcomes.
• Respond to RFPs/RFIs and prepare detailed technical and functional documentation in collaboration with Product and Engineering teams.
• Collaborate across departments - Business Development, Marketing, and Market Research - to identify, qualify, and support the creation of Target Account Lists (TALs).
• Engage effectively with IT, marketing, and business teams to align on solution architecture, data flows, and implementation strategy.
• Support Sales and Partner Enablement by developing demo assets, training sessions, and knowledge resources to accelerate deal cycles.
• Provide structured feedback to internal teams on customer needs, product improvements, and competitive insights.
• Contribute to go-to-market initiatives such as events, webinars, and regional workshops as a technical expert and brand advocate.

Skills

Arabic

English

CDP concepts

APIs

SDKs

Data integration

Cloud platforms

Marketing automation

CRM ecosystems

Education

Bachelor's degree in Computer Science or Engineering

Tools

APIs

SDKs

Data pipelines

Cloud platforms

CRM systems

Job description

Location: Riyadh/Dubai

Region: MENA

Reports to: Head of Pre-Sales, EMEA

About Us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we've been recognised by G2 as a Marketing Automation Leader in Asia 2021. We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.

Learn more about us at www.webengage.com

About the Role:

As a Solutions Engineer, you’ll serve as the technical bridge between customerneeds and WebEngage’s platform capabilities. You will collaborate closely with Sales, Business Development, Marketing, and Product teams to understandcustomer requirements, design tailored solutions, and demonstrate how WebEngage drives business impact. This role demands a strong mix of technical expertise, consultative problem solving, and storytelling, with the ability to engage confidently across technical, marketing, and executive audiences.

Key Responsibilities:

1. Lead technical discovery and solutioning sessions with prospects tounderstand business challenges and align them with WebEngage’splatform capabilities.
2. Deliver impactful product demonstrations and presentations tailored toboth technical and business stakeholders.
3. Execute Proofs of Concept (POCs) to validate integration, performance,and measurable outcomes.
4. Respond to RFPs/RFIs and prepare detailed technical and functionaldocumentation in collaboration with Product and Engineering teams.
5. Collaborate across departments - Business Development, Marketing,and Market Research - to identify, qualify, and support the creation ofTarget Account Lists (TALs).
6. Engage effectively with IT, marketing, and business teams to align onsolution architecture, data flows, and implementation strategy.
7. Support Sales and Partner Enablement by developing demo assets,training sessions, and knowledge resources to accelerate deal cycles.
8. Provide structured feedback to internal teams on customer needs,product improvements, and competitive insights.
9. Contribute to go-to-market initiatives such as events, webinars, andregional workshops as a technical expert and brand advocate.

Requirements:

1. Fluency in Arabic and English (spoken and written) is mandatory.
2. 5+ years of experience in Pre-Sales, Solutions Engineering, or TechnicalConsulting, preferably in SaaS, MarTech, CDP, or Analytics.
3. Strong understanding of Customer Data Platforms (CDPs), dataarchitecture, and integration frameworks (APIs, SDKs, data pipelines).
4. Basic knowledge of AI concepts, including Large Language Models(LLMs), predictive analytics, and basic data science principles.
5. Ability to translate technical capabilities into business value andcommunicate effectively with technical and executive stakeholders.
6. Hands-on familiarity with marketing automation, analytics, and CRMecosystems.
7. Experience with cloud platforms, data integration, and web/mobileSDKs.
8. Excellent presentation, communication, and documentation skills.
9. Strong problem-solving abilities and a collaborative, cross-functionalmindset.
10. Bachelor’s degree in Computer Science, Engineering, or relatedtechnical field.

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)

Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Explore more here:

• https://youtu.be/Y0HjfyMjUpg
• https://www.linkedin.com/company/webengage
• https://twitter.com/WebEngage?s=09

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.