Strategic Account Manager

WebEngage; Riyad Al Khabra; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

MacBook for Engagers

Medical Insurance

Contemporary Leave Policy

Mental health support

Job summary

WebEngage is a customer data platform and marketing automation platform with a focus on enterprise accounts in the Middle East region. You will drive revenue from top clients, map executive relationships, and conduct EBRs to align on goals and deliverables.

Ideal candidates have 4+ years in SaaS customer-facing roles, fluent Arabic, and an MBA. You’ll work to expand within accounts, leveraging analytics and BI concepts to optimize campaigns and outcomes.

Qualifications

• 4+ years in customer-facing SaaS roles.
• Arabic reading, writing and speaking proficiency.
• MBA preferred.
• Experience with analytics, data, databases or BI.
• Excellent communication and self-driven work ethic.

Responsibilities

• Manage top enterprise accounts and drive revenue.
• Cross/up-sell within existing and group accounts (Automation, Analytics, etc).
• Map strategic relationships with key stakeholders including CXOs.
• Lead Executive Business Reviews (EBRs) and monitor account health.
• Analyse business potential and craft strategies to hit targets.
• Identify risks and drive on-time, high-quality deliverables.

Skills

Arabic proficiency

Enterprise accounts

SaaS experience

Executive relationships

Education

MBA

Job description

About us

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.

A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we’ve been recognised by G2 as a Marketing Automation Leader in Asia 2021.

We're growing 100% year-on-year, presently at $20M ARR with offices in Gurgaon, Mumbai, Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.

Learn more about us at www.webengage.com

Essential Functions and Responsibilities

• Manage top enterprise accounts and drive revenue
• Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc)
• Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs
• Participate in and conduct Executive Business Reviews (EBRs)
• Analyse business potential, conceptualise and execute strategies to drive sales and achieve desired targets
• Implement processes to improve on the quality of deliverables and reduce turnaround time
• Responsible for conflict resolution and compliance on client deliverables and revenue
• Identification of client goals and representing their interest to internal teams
• Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account
• Proactively identify any risk in Enterprise accounts
• Help drive customer references and case studies, and increase speaker participation, etc.
• Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business

Ideal Candidate

• 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup
• Must Have - The candidate should be proficient in reading, writing and speaking Arabic
• Preferably a Masters degree in Business Administration
• Domain - Experience with analytics, data, databases or business intelligence preferred
• Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
• Excellent Communication - You know what to say and more importantly, how to say it
• Experience in Digital Marketing products will be an added advantage

Life at WebEngage

• We taketransparencyvery seriously. Along with a full view of team goals, get atop-level viewacross theboardwith our monthly & quarterly town hall meetings.
• A highlyinclusivework culture that promotes arelaxed,creativeandproductiveenvironment.
• Practiceautonomy,open communication,growth opportunities,while maintaining a perfectwork-life balance
• Go oncompany-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits

• Learningis a way of life. Unlock your full potential backed withcutting-edge toolsandmentorship(Macbookfor Engagers!)
• Get thebest in classmedical insurance(withCovid Carefacilities), programs for taking care of yourmental health, and aContemporary Leave Policy(beyond sick leaves)

Explore more here

https://youtu.be/Y0HjfyMjUpg

https://www.linkedin.com/company/webengage

https://twitter.com/WebEngage?s=09