Software Test Manager

Cognizant; Riyadh; On-site; SAR 380,000 - 580,000; Full time

Job summary

Cognizant is seeking an experienced Software Test Manager to lead end-to-end testing for telecom applications. You will drive QA strategy, manage both manual and automated testing, and coordinate with stakeholders across OSS/BSS, CRM, and provisioning systems.

The role requires 10+ years in software testing, with 4+ years in a management position, and strong expertise in Agile, DevOps, and test automation tools. Telecom domain expertise is essential for success.

Qualifications

• 10+ years in software testing with at least 4+ years as a Test Manager.
• Mandatory Telecommunications domain experience (OSS/BSS, CRM, Billing, Provisioning, NOC).
• Strong knowledge of API, Database, and Integration testing.
• Experience with test management tools and automation initiatives.

Responsibilities

• Define and implement test strategies, plans, and methodologies.
• Lead and manage QA teams, including manual and automation testers.
• Oversee SIT, System, Regression, UAT and End-to-End testing.
• Coordinate with stakeholders, PMs, developers and vendors.
• Manage defect lifecycle, risk assessment and mitigation plans.
• Drive test automation and continuous testing practices.
• Establish QA metrics, KPIs and quality benchmarks.

Skills

Test management

QA strategy

Automation

Leadership

Stakeholder management

Agile / Scrum / DevOps

Education

Bachelor's degree in Computer Science / Engineering

Tools

Jira

Azure DevOps

ALM/QC

TestRail

Selenium

Cypress

Playwright

Tosca

Job description

We are seeking an experienced Software Test Manager with strong expertise in the Telecom domain to lead and manage end-to-end testing activities for telecom applications and platforms. The ideal candidate will have extensive experience in test management, QA strategy, automation, and telecom systems such as OSS/BSS, CRM, Billing, Order Management, Provisioning, and Network Operations.

Key Responsibilities

• Define and implement test strategies, plans, and methodologies for telecom projects.
• Lead and manage QA teams, including manual and automation testers.
• Oversee all testing phases including SIT, System Testing, Regression Testing, UAT, and End-to-End Testing.
• Ensure testing coverage for telecom applications across OSS/BSS ecosystems.
• Coordinate with business stakeholders, project managers, developers, and vendors to ensure quality deliverables.
• Manage defect lifecycle, risk assessment, and mitigation plans.
• Drive test automation initiatives and continuous testing practices.
• Establish and monitor QA metrics, KPIs, and quality benchmarks.
• Ensure compliance with SDLC, Agile, DevOps, and quality standards.
• Prepare status reports and provide quality insights to senior management.
• Support production releases and post-deployment validation activities.

Required Skills & Experience

• Bachelor's degree in Computer Science, Engineering, or related field.
• 10+ years of software testing experience with at least 4+ years in a Test Manager role.
• Mandatory experience in the Telecommunications domain.
• Strong understanding of:
• OSS/BSS Systems
• Telecom Mediation Systems
• Network Inventory & Service Assurance
• Experience in Agile, Scrum, and DevOps environments.
• Expertise with test management tools such as Jira, Azure DevOps, ALM/QC, or TestRail.
• Strong knowledge of API, Database, and Integration Testing.
• Experience with automation tools such as Selenium, Cypress, Playwright, or Tosca.
• Hands-on experience in performance and non-functional testing.
• Excellent stakeholder management and leadership skills.