Soft Services Consultant/Specialist

Jones Lang LaSalle Incorporated; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Saudi Arabia seeks an experienced Housekeeping Specialist to oversee all cleaning operations for a prestigious facility. You will ensure service providers meet contractual standards, with a focus on quality, safety, and environmental compliance.

Responsibilities include conducting inspections, auditing performance, managing schedules, and guiding continuous improvement. The role requires strong leadership, attention to detail, and the ability to coordinate with

Qualifications

• Bachelor's degree in Administration, Hospitality, or related discipline required.
• BICSc certification is essential.
• Experience managing cleaning operations in large or premium facilities.

Responsibilities

• Monitor and inspect cleaning services to ensure contractual standards and KPIs are met.
• Conduct regular audits and prepare inspection reports with corrective actions.
• Review cleaning schedules to ensure coverage aligned with FMMA requirements.
• Supervise housekeeping staff performance via service providers and drive improvements.
• Ensure compliance with health, safety, and environmental standards.
• Oversee specialized cleaning works including façade cleaning and deep cleaning.
• Verify chemical usage reports for cost-effective consumption without quality loss.
• Coordinate with clients, FMMA teams, and providers for issue resolution and improvements.
• Participate in meetings to report performance and improvement plans.
• Support sustainability initiatives including waste segregation and recycling.

Skills

Inspection

Quality management

Communication

Safety compliance

Education

Bachelor's degree in Administration or Hospitality

BICSc certification

FM certifications (preferred)

Tools

Cleaning equipment

Job description

About the Role

We are seeking an experienced Housekeeping Specialist to oversee and manage all cleaning operations for a prestigious facility. This role requires a quality-focused professional who can ensure service providers deliver exceptional cleaning standards while maintaining full compliance with health, safety, and environmental regulations. You will be responsible for conducting inspections, monitoring performance, and driving continuous improvement to maintain pristine facility environments.

Responsibilities

• Monitor and inspect all cleaning services to ensure service providers meet contractual standards, service frequencies, and agreed KPIs
• Conduct regular audits and prepare inspection reports highlighting service quality, non‑compliance issues, and corrective actions
• Review and verify daily, weekly, and monthly cleaning schedules to ensure comprehensive coverage aligned with FMMA requirements
• Supervise housekeeping staff performance through service provider channels and recommend improvements when necessary
• Ensure all cleaning activities comply with health, safety, and environmental standards with correct materials and equipment usage
• Oversee specialized cleaning works including façade cleaning, floor polishing, carpet shampooing, and deep cleaning activities
• Verify consumables and chemical usage reports to ensure cost‑effective consumption without compromising quality
• Review method statements, risk assessments, and training records submitted by service providers
• Coordinate with clients, FMMA operations teams, and service providers for issue resolution and service enhancements
• Participate in meetings with FMMA teams and client representatives to report on cleaning performance, challenges, and improvement plans
• Support sustainability initiatives including waste segregation and recycling programs while ensuring compliance with all FMMA operational and safety policies

Requirements

• Minimum 7 years of experience in cleaning operations management
• Experience managing large-scale or high-profile facilities such as government buildings, corporate headquarters, or premium commercial properties
• Bachelor's degree in Administration, Hospitality, or related discipline required
• BICSc certification (essential)
• Additional FM certifications strongly preferred
• Comprehensive knowledge of cleaning operations, grooming standards, and BICSc methodologies
• Familiarity with professional cleaning equipment, materials, and chemical applications
• Strong understanding of quality assurance, safety compliance, and environmental regulations
• Excellent inspection, reporting, and communication skills

Location

Multiple locations across the Kingdom of Saudi Arabia. Riyadh, SAU.

Company Culture

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.