SOC Operations Associate: Security & Incident Response

Lucid Motors Middle East; Makkah Region; On-site; SAR 60,000 - 96,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Equity program

Job summary

Lucid Motors Middle East seeks a skilled SOC Operator to support daily operations, monitor CCTV and access control systems, and coordinate emergency responses. You will document incidents, prepare reports, and ensure adherence to SOC procedures while collaborating with field security and internal teams.

Ideal candidates bring 6+ years of experience in emergency services or SOC roles, APCO certifications, and bilingual proficiency in Arabic and English.

Qualifications

• Associate degree with 6+ years of relevant experience.
• 2 years of experience in Emergency Services, Dispatch Operations, SOC operations, or a related field.
• APCO certifications are preferred, including Public Safety Telecommunicator, Fire Service Communications, or Emergency Medical Dispatch.
• Knowledge and experience in CCTV monitoring, preferably supported by relevant CCTV training or certification.
• Familiarity with applicable rules, regulations, policies, procedures, and general manufacturing plant operations.
• Fluency in Arabic and English is required.
• Strong oral and written communication skills in both Arabic and English.

Responsibilities

• Report directly to the SOC Security Specialist and perform assigned operational duties in accordance with established SOC procedures.
• Monitor CCTV, access control, alarm systems, and other security platforms to maintain continuous situational awareness and escalate abnormal conditions promptly.
• Receive, assess, document, and communicate emergency and non-emergency information in accordance with established escalation procedures.
• Maintain accurate incident logs, activity records, emergency documentation, and operational reports.
• Prepare incident reports, shift handover reports, and supporting documentation for management review.
• Coordinate communications with field security personnel, internal departments, emergency responders, and external stakeholders during routine and emergency situations affecting AMP-2 operations.
• Monitor the operational status of CCTV, access control, communication systems, radios, emergency backup equipment, and other security technologies at AMP-2, and report malfunctions immediately.
• Maintain emergency contact lists, operational records, and emergency management documentation to support business continuity for AMP-2 operations.
• Collect, verify, and relay operational information to support incident response and emergency coordination within AMP-2.
• Support emergency response activities by maintaining effective communication and providing timely operational updates.
• Respond to requests from field personnel and internal stakeholders in a professional and timely manner.
• Follow established emergency response plans, crisis management procedures, and SOC Standard Operating Procedures applicable to AMP-2.
• Identify, document, and report security incidents, operational issues, equipment failures, and security vulnerabilities in a timely manner.
• Maintain the confidentiality of security information, investigations, and operational activities.
• Demonstrate professionalism, teamwork, accountability, and effective communication while contributing to SOC operational objectives.
• Perform other operational duties as assigned by the SOC Specialist or SOC Management.

Skills

Communication skills

Bilingual Arabic/English

Under pressure performance

Report writing

Teamwork

Technical aptitude

Education

Associate degree with 6+ years of relevant experience

2 years in Emergency Services/Dispatch/SOC operations

APCO certifications (Public Safety Telecommunicator, Fire Service Communications, or Emergency Medical Dispatch)

Tools

CCTV monitoring software

Access control systems

Alarm systems

SOC platforms

Job description

Lucid Motors Middle East seeks a skilled SOC Operator to support daily operations, monitor CCTV and access control systems, and coordinate emergency responses. You will document incidents, prepare reports, and ensure adherence to SOC procedures while collaborating with field security and internal teams.

Ideal candidates bring 6+ years of experience in emergency services or SOC roles, APCO certifications, and bilingual proficiency in Arabic and English.