Shipping Customer Care Specialist

CMA CGM; Jeddah; Vor Ort; SAR 60.000 - 90.000; Vollzeit

Zusammenfassung

CMA CGM Saudi Arabia is seeking a Customer Service Officer to manage inquiries, resolve complaints, and ensure high customer satisfaction across the shipping process. You will own cases end-to-end, interact with internal teams for timely resolutions, and communicate shipment updates to customers.

The role emphasizes strong communication, problem-solving, and KPI monitoring to drive continuous service improvements and optimize delivery performance across vessels and routes.

Qualifikationen

• 2–4 years of experience in Shipping & Logistics.
• Strong customer and vendor relationship management skills.
• Proven ability to drive change, innovation, and process improvement.
• Excellent communication, presentation, and decision‑making skills.
• Team player with a proactive and professional attitude.
• Proficient in MS Office applications.
• Excellent verbal and written communication skills.

Aufgaben

• Single-entry point for all customer care queries and full case ownership throughout the lifecycle.
• Respond to customer calls, cases, and chats within SLA timelines.
• Coordinate with internal teams to ensure timely resolution and deliver vessel operation updates.
• Identify and promote value-added services (e.g., Carrier Haulage or VGM).
• Conduct regular meetings with customers to review business needs and drive continuous improvement.

Kenntnisse

Customer relationship management

Vendor relationship management

Communication skills

Presentation skills

Decision-making skills

MS Office

Tools

MS Office

Jobbeschreibung

CMA CGM Saudi Arabia is seeking a Customer Service Officer to manage inquiries, resolve complaints, and ensure high customer satisfaction across the shipping process. You will own cases end-to-end, interact with internal teams for timely resolutions, and communicate shipment updates to customers.

The role emphasizes strong communication, problem-solving, and KPI monitoring to drive continuous service improvements and optimize delivery performance across vessels and routes.