Operations and Customer Service Specialist

Proven SA; Riyadh; On-site; SAR 67,000 - 134,000; Full time

Job summary

Proven SA in Riyadh, Saudi Arabia is seeking an Operations and Customer Service Specialist to ensure flawless execution of air and ocean shipments. You will support customers, sales and network with outstanding guidance while handling shipments per SOPs and policies.

This role requires extensive knowledge of import/export procedures and prior freight forwarding experience, along with strong administrative and communication skills and meticulous attention to detail.

Qualifications

• Bachelor’s Degree in a relevant discipline.
• Extensive knowledge of ocean and air import / export procedures.
• Prior experience in a freight forwarding company is mandatory.
• Good administrative and communication skills.
• Good time management and problem solving skills.
• Results-driven professional with strong attention to detail.

Responsibilities

• Arrange export operations and documentation.
• Book shipments with carriers / airlines and coordinate with handling agents.
• Manage and oversee customs clearance and release documents.
• Provide updates on delays and keep customers informed throughout the process.
• Maintain accurate data in AS400 and monitor KPIs.
• Follow SOPs / IOPs and communicate processes with agents and vendors.
• Identify potential business opportunities and share with Sales.

Skills

Administrative skills

Communication

Time management

Problem solving

Attention to detail

Education

Bachelor’s Degree

Job description

Operations and Customer Service Specialist

Riyadh, Saudi Arabia | Posted on 04/11/2026

Job Title:Air / Ocean CSP and ADP – Specialist

Role Overview

An Operations and Customer Service Specialist is responsible for the perfect execution of shipments in his/her area of responsibility. They will support the customer, sales and network with outstanding support and guidance whilst ensuring they undertake their shipments in line with all processes and policies to ensure a successful result.

Key Responsibilities

Export Operations

• Arrange collection from the pick-up point
  
• Request necessary documentation to facilitate export
  
• Book shipments with carriers / airlines
  
• Coordinate with handling agents
  
• Manage or oversee customs clearance
  
• Handle and resolve any unforeseen export issues
  
• Invoice destination offices or customers
  
• Accrue all relevant costs on the job file
  
• Manage vendor invoices through batch flow
  
• Ensure vendor statements are properly maintained
  
• Monitor shipments through to destination
  
• Provide updates on delays
  

Import Operations

• Receive inbound pre-alerts
  
• Coordinate with consignees and obtain required information for import
  
• Manage or oversee inbound customs clearance
  
• Release BL, prepare documents and handover DO to customer
  
• Keep customers updated throughout the process
  
• Obtain Proof of Delivery (POD)
  
• Invoice origin offices or customers
  
• Accrue all relevant costs on the job file
  
• Manage vendor invoices through batch flow
  
• Ensure vendor statements are properly maintained
  

General Responsibilities

• Maintain accurate and complete data in the operating system AS400
  
• Follow SOPs / IOPs and communicate processes with agents and vendors
  
• Monitor and manage KPIs
  
• Follow up on quotes and pricing requests
  
• Identify potential business opportunities and share with Sales
  

Requirements

Education / Qualification

• Bachelor’s Degree in a relevant discipline

Experience

• Extensive knowledge of ocean and air import / export procedures
  
• Prior experience in a freight forwarding company is mandatory
  

Skills

• Good administrative and communication skills
  
• Good time management and problem solving skills
  
• Results-driven professional with strong attention to detail