Shipment Control Officer

DHL Express; Riyadh Region; On-site; SAR 60,000 - 90,000; Full time

Benefits offered by this job

Career support

Culture and colleagues

Benefits program

Job summary

DHL Express is seeking a Shipment Control Officer to implement and monitor security policies, ensuring compliance with GACA procedures. The role involves investigating incidents, maintaining security databases and coordinating with security leadership across the network.

Ideal candidates will have a college diploma or degree, training in fire safety, and experience in investigations within the courier industry.

Qualifications

• College diploma or degree preferred.
• Trained in fire safety.
• Diploma in health and safety with first aid knowledge.
• Experience in investigations.
• Courier industry background.
• X-ray training by GACA (preferred).

Responsibilities

• Uphold security policies to protect shipments, assets and staff.
• Ensure aviation security processes meet regulatory requirements.
• Investigate security incidents and prepare reports with corrective actions.
• Maintain Security Incidents Database and generate trend reports.
• Coordinate with NSM/PSM and liaise with authorities as needed.
• Assist in route surveys for high-value shipments and maintain records.

Skills

Investigations

Fire safety

X-ray training (GACA)

Courier industry experience

Education

College diploma or degree

Diploma in health and safety (First aid)

X-ray training (GACA)

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

• Shipment Control Officer (SCO) will be responsible to implement and monitor policy, procedures and Security Practices. To ensure compliance to GACA Procedures.
• Responsible for the timely investigation into shipments losses and incidents relating to DHL assets, personnel and shipments.
• Administration of Security Incidents database and generating reports.

Your Tasks

• Upholding effective security policies and procedures to ensure that DHL employee, assets and customers shipments are protected.
• Ensures effective implementation of Aviation Security processes and procedures to ensure compliance to Regulatory requirements.
• Conducts investigations into security incidents e.g. loss/theft of shipments, company assets, and criminal acts against property or personnel. Prepare reports with cost effective recommendations and ensures implementation after consultation with National Security Manager (NSM).
• Maintains the Security Incidents Database for all security incidents, in his area and generates reports to monitor the growing trends, suggest corrective actions and ensure implementation after consultation with the PSM.
• Maintains the facilities in his area of responsibility and assists the Security Manager in internal TAPA Audits to identify gaps and implementation of corrective actions.
• Maintains the security equipment in good working condition and liaises with the vendors to ensure timely preventive maintenance of CCTV, Access control, intruding alarms, X-ray Machines and fire detection /prevention systems
• Assist in effective implementation of DS process (destroy shpt process) as per the GSOP guidelines and maintain records with pictures.
• Carries out quarterly access reviews to ensure that access records are up to date. Records are deleted for the staff that have left the company and to ensure that access is granted on need to enter basis. Frequent backup of the database must be obtained to help in case of unexpected system crash.
• To organize on-route Courier checks to ensure that staffs are complying to DHL Vehicle Security Policy.
• Assist the PSM in carrying out route surveys for the transportation of high value shipments for the customers receiving /sending high value desirable goods.
• Able to carry out fire evacuation drill (twice a year), observations must be recorded and corrective actions implemented.
• Produces monthly reports of security related incidents and the subsequent investigations to Security Manager.
• Maintains close liaison with local authorities to obtain assistance when needed and to exchange information in accordance with company policy.
• Monitor and manage shipment exceptions (no-scan, misroute, shortage/overage, damage, holds, service risk).
• Trace and investigate shipments using the CCTV and coordinate with Ops to locate and recover (re-route, re-scan, rebuild, expedite).
• Investigate shipment issues: collect evidence (scans, weights, photos, handover records) and identify the root cause.
• Apply HOLD and secure shipments when required.
• Escalate to Ops/CS/Security/DG/IT/Customs based on the case type and risk level.
• Maintain case documentation and close with outcome and corrective action.

Your Profile

• Preferably a college diploma or degree
• Trained in fire safety.
• Diploma in health and safety.(First aid)
• Experience in Investigations.
• Courier industry Background.
• Trained on X-raying from GACA ( Preferably )

Our Offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks?