Training Applications & End User Support Specialist

DHL Global Forwarding; Dammam; On-site; SAR 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Job summary

DHL Global Forwarding in Dammam, Saudi Arabia is seeking a Training Applications & End User Support Specialist to strengthen our core operational systems and user training programs. You will lead country training initiatives, collaborate with HR, FiCO and regional teams, and deliver targeted training to end users, ensuring quality and process consistency across DHL's global network.

The role requires 4 years in training management and 1–3 years within DHL Global Forwarding, with strong knowledge

Qualifications

• 1-3 years’ experience required within DHL Global Forwarding.
• 1-2 years’ experience as a country BPO team member.
• 4 years’ experience of Training management.
• Good Knowledge of Local reality.
• Exposure and knowledge of the Global DGF entity.

Responsibilities

• Lead Training and Support for all core operational systems and customer facing applications (Onsite and Via WebEx).
• Drive standardization & process optimization in close cooperation with IRR priorities.
• Review and distribute User Releases/Helpful hints and training manuals to Super / End users where necessary.
• Drive cross functional alignment on country training needs (HR/FiCO/Products).
• Drive standardization & process optimization in close cooperation with Regional BPST manager.
• Define and provide training courses to provide targeted, process-oriented training programs.
• Develop a culture of quality, service excellence and continuous improvement.
• Ensure appropriate talent knowledge maintenance organization and improvement.
• Contribute to a team spirit of effectiveness in the team.

Skills

Training management

Local knowledge

DGF familiarity

Education

Bachelor’s degree in Information management or general management

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who turns an analysis into an experiment? You do, - DHL Global Forwarding has an opening for a Training Applications & End User Support Specialist in Dammam, Saudi Arabia. Contribute to the Country Business Process, System & Training process to deliver and continuously improve business process requirements, business process framework, business solution design, business process & system change management and system training design and support. Provide system expertise and knowledge to DGF core applications.

Join us in connecting people and improving lives!

In this Training Applications & End User Support Specialist position

• Lead Training and Support for all core operational systems and customer facing applications (Onsite and Via WebEx).
• Drive standardization & process optimization in close cooperation with IRR priorities.
• Review and distribute User Releases/Helpful hints and training manuals to Super / End users where necessary.
• Drive cross functional alignment on country training needs (HR/FiCO/Products).
• Drive standardization & process optimization in close cooperation with Regional BPST manager.
• Define and provide training courses to provide targeted, process-oriented training programs.
• Develop a culture of quality, service excellence and continuous improvement.
• Ensure appropriate talent knowwledge maintenance organization and improvement.
• Contribute to a team spirit of effectiveness in the team.

Now, here is what we need from you!

• 1-3 years’ experience required within DHL Global Forwarding
• 1-2 years’ experience as a country BPO team member.
• 4 years’ experience of Training management.
• Good Knowledge of Local reality.
• Exposure and knowledge of the Global DGF entity.
• Bachelor’s degree or Higher in Information management or general management.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of DHL Group, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

TOP EMPLOYER prestigious certification

attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.

Our Vision:

The Logistics Company for the World.

Our Mission:

Excellence. Simply Delivered.

Our Purpose:

Connecting People, improving lives.

Our Values:

Respect & Results

Our Goals:

Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.