ServiceNow ITSM Developer

DWT Technology; Jeddah; On-site; SAR 240,000 - 380,000; Full time

Job summary

DWT Technology in Jeddah is seeking a ServiceNow specialist to drive ITSM initiatives and build custom applications using AppEngine. You will design workflows, scripts and integrations for enterprise systems, working with REST/SOAP APIs and middleware.

The role requires strong analytical and troubleshooting abilities, plus effective communication with stakeholders to translate requirements into robust ServiceNow solutions.

Qualifications

• Strong hands-on experience with ServiceNow ITSM and solid knowledge of the ITIL framework.
• Proficiency in developing custom applications, workflows and scripts using ServiceNow AppEngine.
• Hands-on knowledge of REST/SOAP APIs, web services and middleware for enterprise system integrations.
• Strong analytical, troubleshooting and stakeholder communication skills.

Responsibilities

• Design and implement custom ServiceNow applications and workflows using AppEngine.
• Integrate enterprise systems via REST/SOAP APIs and middleware.
• Troubleshoot integration and platform issues with cross‑functional teams.
• Collaborate with stakeholders to gather requirements and deliver solutions.

Skills

ServiceNow ITSM

ITIL framework

AppEngine dev

REST APIs

SOAP APIs

Web services

Middleware

Analytical skills

Troubleshooting

Stakeholder comms

Job description

• Strong hands-on experience with ServiceNow ITSM and solid knowledge of the ITIL framework.
• Proficiency in developing custom applications, workflows and scripts using ServiceNow AppEngine.

What we're looking for

• Strong hands-on experience with ServiceNow ITSM and solid knowledge of the ITIL framework.
• Proficiency in developing custom applications, workflows and scripts using ServiceNow AppEngine.
• Hands-on knowledge of REST/SOAP APIs, web services and middleware for enterprise system integrations.
• Strong analytical, troubleshooting and stakeholder communication skills.