ServiceNow GRC & SPM BA — Requirements & UAT Lead

TAWANTECH; Riyadh; On-site; SAR 250,000 - 420,000; Full time

Job summary

TAWANTECH is seeking a senior Business Analyst to elicit, analyze, document, validate, and trace requirements for ServiceNow GRC/IRM and SPM workstreams in Riyadh. The role connects business stakeholders with implementation teams to ensure the approved scope is clear, complete, testable, and controlled.

You will partner with ServiceNow consultants and architects, prepare UAT scenarios, maintain scope discipline, and contribute to training handovers.

Qualifications

• At least 5 years of business-analysis experience, including ServiceNow projects.
• BRDs, process maps, user stories, acceptance criteria, use cases, and traceability matrices.
• Ability to facilitate workshops with business owners and technical teams.
• Understanding of data, integration, workflow, reports, and non-functional requirements.
• Professional English; Arabic proficiency preferred.

Responsibilities

• Plan and facilitate discovery interviews, workshops, walkthroughs, and requirement-validation sessions.
• Document business objectives, scope, stakeholders, processes, pain points, controls, data needs, reports, and acceptance criteria.
• Develop current-state and future-state process models, BRDs, user stories, use cases, and traceability matrices.
• Break down capabilities into prioritized requirements and identify dependencies, exclusions, and decisions.
• Collaborate with ServiceNow consultants to validate feasibility without prescribing technical solutions.
• Support functional data and integration requirement definition, including mappings and validation rules.
• Prepare UAT scenarios and test cases; support test execution and sign-off.
• Maintain scope and change-control discipline and assess downstream impacts.
• Develop end-user training materials and conduct training sessions.
• Provide demonstrations, knowledge transfer, and handover documentation.
• Maintain accurate meeting outputs, action logs, and stakeholder approvals.

Skills

Requirements elicitation

Process modelling

Documentation

Stakeholder facilitation

UAT design

Traceability

Arabic language proficiency

Education

Bachelor's degree

Tools

Jira

Azure DevOps

ServiceNow Agile Development

Confluence

Job description

TAWANTECH is seeking a senior Business Analyst to elicit, analyze, document, validate, and trace requirements for ServiceNow GRC/IRM and SPM workstreams in Riyadh. The role connects business stakeholders with implementation teams to ensure the approved scope is clear, complete, testable, and controlled.

You will partner with ServiceNow consultants and architects, prepare UAT scenarios, maintain scope discipline, and contribute to training handovers.