Strategic Portfolio & Demand Lead – ServiceNow SPM

TAWANTECH

Riyadh

On-site

SAR 180,000 - 300,000

Full time

14 days+

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Job summary

TAWANTECH in Riyadh is seeking a senior ServiceNow SPM/PPM consultant to lead or support the functional implementation of portfolio-management capabilities, ensuring governance, demand intake, prioritization, and integration with Jira.

The role requires hands-on experience with ServiceNow SPM, strong workshop facilitation, Arabic fluency, and collaboration with architects, developers, and business stakeholders to deliver end-to-end solutions.

Qualifications

At least 5 years of project, program, portfolio, PMO, or enterprise-work-management experience, including at least 3 years of hands-on ServiceNow SPM/PPM implementation exposure.
Hands-on experience in both project management and portfolio management, including governance, prioritization, scheduling, financial/resource considerations, and executive reporting.
Demonstrated ServiceNow implementation experience in Demand Management, Portfolio Management, Project/Program Management, Resource Management, or related SPM capabilities.
Experience defining workflows, approvals, stage gates, scorecards, reports, dashboards, roles, notifications, and acceptance criteria.
Understanding of integration and data-migration requirements for enterprise portfolio/project environments.
Strong workshop facilitation, documentation, stakeholder-management, and UAT support capabilities.
Fluent Arabic language proficiency, spoken and written, is mandatory for this role given direct workshop facilitation with Arabic-speaking portfolio, demand, and business stakeholders.

Responsibilities

Facilitate workshops covering strategy, portfolio, program, demand, project, resource, financial, release, procurement, and delivery-tool touchpoints within the approved scope.
Document current-state and future-state processes, governance forums, prioritization criteria, investment decisions, stage gates, approvals, exceptions, and reporting needs.
Configure or guide configuration of ServiceNow SPM capabilities for demand intake, assessment, prioritization, portfolio planning, project/program governance, resources, financials, and benefits where applicable.
Define functional requirements and data mappings for project, portfolio, demand, resource, cost, schedule, milestone, risk, issue, and status information.
Define business requirements and acceptance criteria for release-related, procurement-related, and Jira interfaces; coordinate technical realization with architects, developers, and integration owners.
Support legacy portfolio/project data migration analysis, cleansing decisions, validation, reconciliation, and business sign-off.
Prepare user stories, functional design, process flows, configuration workbooks, reports, dashboards, notifications, roles, and traceability records.
Support testing, UAT preparation, defect triage, demonstrations, training, adoption, and handover.
Advise stakeholders on practical use of out-of-box capabilities and identify requests requiring customization, additional licensing, or change control.
Develop the end user training material and conduct end user training sessions before or after going live.
Provide demonstrations, knowledge transfer, administrator guidance, and functional handover documentation.
Maintain clear assumptions, dependencies, decisions, and scope boundaries throughout delivery.