Service Technician Otis Maintenance 9 Oct · 21:16

AimGulf; Al Khobar; On-site; SAR 100,000 - 145,000; Full time

Job summary

Otis in Saudi Arabia is seeking an experienced Service Technician to perform planned and unplanned maintenance, repairs, and adjustments on elevator and escalator systems, ensuring reliability and safety. The role requires strong troubleshooting and teamwork in a field service environment.

You will inspect equipment, carry out preventive maintenance, document activities, and follow safety procedures while supporting junior technicians and communicating effectively with customers on-site.

Qualifications

• Strong knowledge of elevator and escalator systems and components
• Proficiency in troubleshooting and repair techniques
• Understanding of safety regulations and industry best practices
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Responsibilities

• Performs planned and unplanned adjustments, repairs, and corrective maintenance, with the ability to independently troubleshoot mechanical, electrical, and operational faults and restore equipment safely and efficiently.
• Attends call-backs promptly, carries out systematic fault finding and root-cause analysis, completes necessary repairs, and takes appropriate corrective actions to reduce repeat call-backs and improve equipment reliability.
• Monitors units with high call-back rates, recurring faults, or critical conditions, identifies the underlying issues, and recommends suitable corrective and preventive actions.
• Identifies and reports abnormalities, worn or defective components, missing parts, safety concerns, and other equipment deficiencies identified during PPM, call-backs, or routine inspections.
• Proactively identifies T-Lead opportunities during maintenance visits, call-backs, troubleshooting, and inspections by recognizing requirements for repairs, replacement of defective or obsolete components, upgrades, and modernization.
• Provides clear technical findings and recommendations to support T-Lead generation, quotations, and additional business opportunities, while ensuring that recommendations are based on actual equipment condition and customer requirements.
• Coordinates with the Line Operators and relevant support teams to ensure call-backs are attended to within the defined service-level requirements.
• Maintains accurate and timely documentation, including timesheets, log cards, maintenance JHA, OSA forms, SVR sheets, and other required service records.
• Ensures all maintenance, troubleshooting, and repair activities comply with OTIS safe working procedures, WWJSSS requirements, client site regulations, and required PPE standards.
• Supports and guides junior mechanics during service and maintenance activities, helping improve their technical, troubleshooting, and safety skills.
• Maintains professional communication with customers, explains technical findings appropriately, and helps build customer confidence through effective troubleshooting, reliable service, and value-added recommendations.
• Immediately reports accidents, near misses, unsafe conditions, potential hazards, and other safety concerns to the Supervisor.

Skills

Elevator systems

Troubleshooting

Safety regulations

Problem solving

Independent work

Communication

Education

ITI / Diploma in Electrical or Mechanical / B.Tech

Job description

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio. This role involves performing planned and unplanned adjustments, repairs, and corrective maintenance to ensure equipment reliability and safety.

Key Responsibilities:

• Performs planned and unplanned adjustments, repairs, and corrective maintenance, with the ability to independently troubleshoot mechanical, electrical, and operational faults and restore equipment safely and efficiently.
• Attends call-backs promptly, carries out systematic fault finding and root-cause analysis, completes necessary repairs, and takes appropriate corrective actions to reduce repeat call-backs and improve equipment reliability.
• Monitors units with high call-back rates, recurring faults, or critical conditions, identifies the underlying issues, and recommends suitable corrective and preventive actions.
• Identifies and reports abnormalities, worn or defective components, missing parts, safety concerns, and other equipment deficiencies identified during PPM, call-backs, or routine inspections.
• Proactively identifies T-Lead opportunities during maintenance visits, call-backs, troubleshooting, and inspections by recognizing requirements for repairs, replacement of defective or obsolete components, upgrades, and modernization.
• Provides clear technical findings and recommendations to support T-Lead generation, quotations, and additional business opportunities, while ensuring that recommendations are based on actual equipment condition and customer requirements.
• Coordinates with the Line Operators and relevant support teams to ensure call-backs are attended to within the defined service-level requirements.
• Maintains accurate and timely documentation, including timesheets, log cards, maintenance JHA, OSA forms, SVR sheets, and other required service records.
• Ensures all maintenance, troubleshooting, and repair activities comply with OTIS safe working procedures, WWJSSS requirements, client site regulations, and required PPE standards.
• Supports and guides junior mechanics during service and maintenance activities, helping improve their technical, troubleshooting, and safety skills.
• Maintains professional communication with customers, explains technical findings appropriately, and helps build customer confidence through effective troubleshooting, reliable service, and value-added recommendations.
• Immediately reports accidents, near misses, unsafe conditions, potential hazards, and other safety concerns to the Supervisor.

Experience Required:

Minimum of 5-8 years of experience in the elevator and escalator industry.

Education Qualifications:

ITI / Diploma in Electrical or Mechanical / B. Tech.

Skills Required:

• Strong knowledge of elevator and escalator systems and components
• Proficiency in troubleshooting and repair techniques
• Understanding of safety regulations and industry best practices
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

Otis provides elevator and escalator manufacturing, installation, modernization, and maintenance services. Its Gulf careers include field service, engineering, sales, project management, operations, digital technology, finance, human resources, and other professional functions.

Department / Functional Area:

Service

Closing Date:

Not mentioned (apply as soon as possible)