Retail Manager

Tamimi Commercial; Eastern Province; On-site; SAR 450,000 - 600,000; Full time

Job summary

Tamimi Commercial's AutoFast Auto Care in Al-Khobar seeks a senior operations leader to drive commercial and operational performance for automotive maintenance services, focusing on safe, fast, customer-focused delivery and sustainable growth.

You will oversee daily operations, develop annual plans, manage budgets and sales targets, and lead a team of branch managers, service advisors, technicians, tire fitters, and cashiers in a fast-paced retail and workshop environment.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Automotive Engineering, or related discipline.
• Minimum 7 years of relevant experience in automotive retail, quick-service maintenance, tire retail, workshops, or a multi-service retail operation, including at least 3 years in a managerial role.
• Experience managing profit and loss, sales, operations, inventory, customer service, and frontline teams.
• Experience in the Saudi automotive aftermarket is strongly preferred.
• Strong commercial understanding of automotive quick-service operations, tires, lubricants, batteries, preventive maintenance, workshop flow, and retail customer service.
• Ability to manage a profit-and-loss statement, budgets, pricing, margins, productivity, inventory, cash controls, and branch operating expenses.
• Strong leadership, coaching, workforce planning, problem-solving, and decision-making skills.
• Knowledge of retail systems, point-of-sale systems, job-card processes, inventory systems, Microsoft Excel, and business reporting tools.
• Strong negotiation and supplier-management skills.
• Excellent written and verbal communication skills in English; Arabic is strongly preferred.

Responsibilities

• Lead day-to-day operation of AutoFast Auto Care including customer reception, workshop flow, quick-service bays, tire and lubricant sales, parts availability, cashiering, and facility readiness.
• Develop and execute the annual business plan, operating budget, sales targets, service-volume targets, gross-margin objectives, and cost-control initiatives.
• Drive revenue growth across tires, engine oil, batteries, brakes, filters, alignment, balancing, preventive maintenance, and other quick-service categories.
• Monitor KPIs: sales, gross profit, AIV, vehicles serviced, bay utilization, technician productivity, conversion rate, repeat customers, customer complaints, inventory turnover, operating expenses.
• Establish service standards and SOPs to minimize waiting time, rework, and ensure accurate job cards, approvals, inspections, invoices.
• Lead, coach, schedule, and develop branch managers and staff, ensuring targets and staffing.

Skills

Leadership

Forecasting

Negotiation

Strategic thinking

Problem solving

Communication

Sales & customer service

Team building

Education

Bachelor's degree in Business Administration

Tools

Microsoft Excel

POS systems

Inventory systems

Business reporting tools

Job description

Position Objective

To lead the commercial and operational performance of AutoFast Auto Care delivering safe fast reliable and customer-focused automotive maintenance services while achieving sustainable growth profitability service quality and workforce productivity

Key Responsibilities

• Lead the day-to-day operation of AutoFast Auto Care including customer reception workshop flow quick-service bays tire and lubricant sales parts availability cashiering and facility readiness
• Develop and execute the annual business plan operating budget sales targets service-volume targets gross-margin objectives and cost-control initiatives
• Drive revenue growth across tires engine oil batteries brakes filters alignment balancing preventive maintenance and other approved quick-service categories
• Monitor key performance indicators including sales gross profit average invoice value vehicles serviced bay utilization technician productivity conversion rate repeat customers customer complaints inventory turnover and operating expenses
• Ensure a consistent customer journey from vehicle check-in and inspection through quotation approval service execution quality check invoicing and vehicle handover
• Establish service standards and operating procedures that minimize waiting time prevent rework and maintain accurate job cards customer approvals inspection records and invoices
• Lead coach schedule and develop branch managers service advisors technicians tire fitters cashiers and support staff ensure clear targets adequate staffing and effective performance follow-up
• Ensure compliance with Saudi labor requirements municipality and commercial requirements environmental obligations waste-oil and used-tire handling requirements Civil Defense requirements and applicable health and safety standards
• Maintain strong controls over cash discounts refunds credit sales purchasing stock transfers inventory counts damaged items warranty claims and approval authorities
• Plan inventory levels and replenishment for fast-moving tires lubricants filters batteries spare parts and consumables while reducing stock-outs excess inventory slow-moving items and obsolescence
• Coordinate with suppliers and procurement to obtain competitive pricing reliable availability agreed service levels technical support product training and proper warranty handling
• Implement local marketing fleet-account development customer-retention programs service reminders promotions digital channels and partnerships that increase traffic and repeat business
• Review customer feedback and complaints identify root causes approve corrective actions and protect the reputation of AutoFast Auto Care
• Prepare weekly and monthly management reports covering financial results operating performance customer experience safety staffing inventory major risks and required decisions
• Evaluate expansion opportunities new services equipment requirements branch layouts and capital expenditures prepare recommendations and business cases for management approval
• Execute the approved expansion plan including opening new locations launching new service lines coordinating site readiness staffing equipment systems supplier setup and performance ramp-up
• Perform other business-related duties assigned by the CEO or General Manager

Travel Requirements

The position is based in Al-Khobar and requires regular presence at AutoFast Auto Care locations. Occasional travel within Saudi Arabia may be required for supplier meetings training market visits or future site reviews

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Automotive Engineering, Mechanical Engineering, or a related discipline.
• Minimum 7 years of relevant experience in automotive retail, quick-service maintenance, tire retail, workshops, lubricants, or a comparable multi-service retail operation, including at least 3 years in a managerial role.
• Experience managing profit and loss, sales, operations, inventory, customer service, and frontline teams.
• Experience in the Saudi automotive aftermarket is strongly preferred.
• Skills Strong commercial understanding of automotive quick-service operations, tires, lubricants, batteries, preventive maintenance, workshop flow, and retail customer service.
• Ability to manage a profit-and-loss statement, budgets, pricing, margins, productivity, inventory, cash controls, and branch operating expenses.
• Strong leadership, coaching, workforce planning, problem-solving, and decision-making skills.
• Ability to convert operational data into clear actions and management recommendations.
• Knowledge of retail systems, point-of-sale systems, job-card processes, inventory systems, Microsoft Excel, and business reporting tools.
• Strong negotiation and supplier-management skills.
• Excellent written and verbal communication skills in English; Arabic is strongly preferred.
• Customer-focused, hands-on, accountable, and comfortable working in a fast-paced retail and workshop environment.
• Valid Saudi driving license or eligibility to obtain one.