Service Charge Director - Revenue Strategy

Parsons; Riyadh; On-site; SAR 45,000 - 65,000; Full time

Job summary

Parsons Corporation in Riyadh seeks a Service Charge Director - Revenue Strategy to lead city-wide service charge governance and cost recovery across Estate Management and City Assets Management. The role focuses on transparent charging methodologies, sustainable revenue opportunities, and executive-level financial recommendations.

The position emphasizes governance, lifecycle cost integration, and operational excellence to deliver financially resilient charging models for a complex city

Qualifications

• Bachelor's degree in Finance, Accounting, Economics, Real Estate, or related field.
• Extensive experience in service charges, cost recovery and revenue optimization.
• Strong financial modelling and executive reporting skills.

Responsibilities

• Establish city-wide service charge framework across assets, districts and services.
• Define governance principles for service charge development and administration.
• Develop policies and procedures for cost allocation and recharge methodologies.
• Maintain governance and auditability of service charge calculations.
• Lead annual service charge review cycles and report to senior leadership.
• Coordinate inputs from Finance, City Operations and Asset Management.

Skills

Service charge governance

Cost recovery

Revenue optimization

Financial modelling

Executive dashboards

Education

Bachelor's degree in Finance/Accounting/Real Estate

Job description

Role Overview

Service Charge Director - Revenue Strategy in Riyadh, Saudi Arabia is a Real Estate leadership opportunity responsible for city-wide service charge governance, cost allocation, revenue optimization, financial sustainability, and commercial assurance across Estate Management and City Assets Management. Parsons is hiring an experienced director to establish transparent charging methodologies, govern cost recovery, integrate operating and lifecycle expenditure, evaluate new revenue opportunities, and provide executive-level financial recommendations across a complex city operating model.

Salary: 45000-65000 (Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer).

Role Context

The Service Charge Director will be the senior custodian of the city-wide service charge model, establishing how shared operating costs are categorized, allocated, governed, recovered, reviewed, and communicated across districts, assets, operators, and common services. The position connects Estate Management with Finance, City Operations, Asset Management, lifecycle planning, operators, and delivery teams. Its business impact lies in creating a financially resilient operating model where service charges are equitable and auditable, cost recovery gaps are identified early, lifecycle obligations remain visible, and commercially viable revenue opportunities are systematically evaluated.

Key Responsibilities

• Establish the city-wide service charge framework across applicable assets, districts, facilities, and services.
• Define governance principles controlling service charge development and administration.
• Develop consistent service charge policies and operating procedures.
• Establish cost allocation principles for shared and common services.
• Define recharge methodologies appropriate to different asset and service categories.
• Develop cost categorization structures supporting transparent allocation.
• Maintain governance requirements for service charge calculations and approvals.
• Ensure charging methodologies remain equitable and evidence-based.
• Maintain auditability of significant service charge decisions.
• Align charging approaches with approved commercial and operational objectives.
• Lead annual service charge review cycles.
• Coordinate required inputs before annual charge assessments.
• Review methodology changes before implementation.
• Establish assurance controls for service charge reviews.
• Prepare recommendations for leadership approval.
• Maintain consistency in charging practices across the operating model.
• Identify deviations from approved service charge principles.
• Report governance risks and improvement opportunities to senior leadership.
• Own and maintain the consolidated city-wide service charge model.
• Protect model integrity through controlled assumptions and documented methodologies.
• Coordinate financial inputs from relevant functions.
• Obtain operational cost assumptions from City Operations.
• Coordinate asset-related inputs with Asset Management.
• Work with Finance on financial assumptions and reporting requirements.
• Incorporate district and operator information into the service charge model.
• Coordinate specialist input from external advisors where required.
• Challenge assumptions that lack adequate supporting evidence.
• Review allocation methodologies for fairness and consistency.
• Analyze underlying cost drivers.
• Test model outputs for reasonableness.
• Ensure common area services are represented accurately.
• Incorporate shared infrastructure costs where recoverable.
• Reflect relevant public realm operating requirements within calculations.
• Include appropriate city-wide service costs within approved methodologies.
• Maintain supporting evidence for material model assumptions.
• Document significant methodology decisions.
• Monitor the model as new assets enter operation.
• Update assumptions as districts mature and operating conditions change.
• Assess how asset commissioning affects service charge requirements.
• Develop management information from service charge data.
• Produce dashboards supporting leadership oversight.
• Analyze service charge affordability.
• Review allocation fairness across relevant stakeholder groups.
• Assess cost recovery effectiveness.
• Identify potential structural recovery gaps.
• Lead identification of potential revenue opportunities associated with city assets.
• Evaluate commercial use of infrastructure, facilities, and common areas where appropriate.
• Assess potential revenue streams that can support operational sustainability.
• Review value-generation initiatives proposed by districts or operators.
• Coordinate commercial evaluation of new opportunities.
• Prepare financial assessments for proposed revenue initiatives.
• Develop business case inputs for leadership decisions.
• Assess expected financial contribution against implementation costs.
• Evaluate revenue opportunities against operational constraints.
• Consider customer and guest experience when reviewing commercial initiatives.
• Ensure proposed opportunities align with long-term strategic objectives.
• Maintain consolidated visibility of revenue initiatives across the portfolio.
• Monitor progress of approved revenue opportunities.
• Track market developments that could create additional commercial potential.
• Benchmark emerging revenue models where relevant.
• Prepare evidence-based recommendations on revenue optimization.
• Identify opportunities to strengthen cost recovery without undermining service objectives.
• Coordinate operating expenditure inputs across relevant functions.
• Align OPEX assumptions with approved service levels.
• Ensure operating cost forecasts reflect actual delivery models.
• Challenge inefficient or unsupported cost assumptions.
• Coordinate with lifecycle planning stakeholders.
• Incorporate relevant lifecycle forecasts into service charge considerations.
• Maintain visibility of asset renewal obligations.
• Assess long-term funding pressures associated with asset lifecycle requirements.
• Consider maintenance obligations when reviewing service charge structures.
• Coordinate discussions concerning service standards and their cost implications.
• Assess opportunities to improve value for money.
• Link operational sustainability objectives with recovery strategies.
• Maintain a consolidated view of operating costs and recovery assumptions.
• Track service charge performance against planned recovery.
• Identify revenue leakage.
• Analyze unfavorable cost recovery variances.
• Highlight affordability pressures.
• Identify unrecovered or under-recovered costs.
• Coordinate assurance reviews of service charge calculations.
• Verify allocation methodologies are applied consistently.
• Review evidence supporting recovery assumptions.
• Recommend improvements to financial transparency.
• Strengthen accountability for service charge inputs.
• Develop cost recovery performance indicators.
• Monitor exceptions requiring management attention.
• Assess trends that may affect future financial resilience.
• Prepare governance reporting on service charge outcomes.
• Develop dashboards covering cost recovery effectiveness.
• Provide senior leadership with visibility of financial sustainability risks.
• Build effective relationships with district management teams.
• Engage operators on charging and allocation requirements.
• Coordinate with City Operations on service cost assumptions.
• Work closely with Asset Management on asset-related cost requirements.
• Maintain strong coordination with Finance.
• Facilitate cross-functional service charge reviews.
• Capture district and operator requirements before methodology decisions are finalized.
• Explain charging methodologies clearly to affected stakeholders.
• Facilitate discussions on service levels and associated costs.
• Coordinate resolution of cost allocation disputes.
• Analyze disputed charges and provide evidence-based recommendations.
• Escalate financially significant matters to senior leadership.
• Support executive discussions concerning recovery and revenue strategy.
• Facilitate reviews of emerging commercial challenges.
• Maintain clear governance around decisions affecting material financial outcomes.
• Define consultant scopes for service charge and revenue assignments.
• Establish deliverables and acceptance criteria for specialist advisors.
• Set performance expectations for external consultants.
• Manage consultant activities against approved scopes.
• Review benchmarking studies.
• Assess external financial analysis and modelling outputs.
• Challenge proposed charging methodologies where necessary.
• Review governance recommendations from specialist advisors.
• Assess commercial evaluations for practicality.
• Ensure external recommendations align with Estate Management objectives.
• Coordinate independent assurance reviews when required.
• Escalate material consultant findings to senior management.
• Translate specialist recommendations into practical governance actions.
• Promote effective knowledge transfer from external advisors.
• Benchmark service charge practices against relevant markets.
• Compare cost recovery approaches with appropriate operating models.
• Monitor regulatory developments that could affect charging practices.
• Track operational and commercial trends relevant to revenue strategy.
• Identify emerging practices capable of improving service charge administration.
• Review governance effectiveness periodically.
• Recommend improvements to efficiency and transparency.
• Develop executive briefings covering service charge and revenue performance.
• Provide decision support for complex financial and commercial matters.
• Maintain lessons learned from annual service charge cycles.
• Establish continuous improvement actions.
• Support development of Estate Management commercial capability.
• Facilitate workshops on service charge governance and cost recovery.
• Promote consistent application of approved financial principles.
• Encourage evidence-based commercial decision making across the operating model.

Ideal Profile

The position requires a bachelor 's degree in Finance, Accounting, Economics, Real Estate, Asset Management, Business Administration, Commercial Management, or another relevant discipline. A master 's degree in a related field is preferred. Candidates should have at least 20 years of progressive experience covering service charges, commercial management, cost recovery, financial planning, real estate operations, asset management, infrastructure operations, or closely related disciplines. Substantial senior leadership experience is required. Candidates should demonstrate direct experience developing, managing, or governing complex service charge models and cost allocation methodologies. Strong knowledge of service charge frameworks, shared service allocation, recharge methodologies, cost recovery, and financial governance is essential. The successful candidate should have experience evaluating revenue opportunities and developing commercial recommendations. Experience assessing financial sustainability programs and value optimization initiatives is important. Candidates should understand the relationship between OPEX, lifecycle expenditure, asset renewal requirements, service levels, and cost recovery. Experience coordinating Finance, City Operations, Asset Management, Estate Management, districts, and operators is highly relevant. Strong financial modelling and analytical capability is required for challenging assumptions and assessing commercial outcomes. Candidates should have experience developing business cases and executive decision-support materials. Practical knowledge of performance dashboards, governance reporting, benchmarking, and financial assurance is important. Experience managing consultants and specialist commercial advisors is required. A background involving large destinations, mixed-use developments, city operations, public realm portfolios, infrastructure programs, or giga-projects is strongly preferred. Professional certification or membership relating to finance, commercial management, asset management, real estate, business management, or service charge administration is desirable. The role requires executive judgement, financial discipline, commercial awareness, negotiation capability, analytical thinking, and confidence influencing stakeholders across complex organizational boundaries.

Skills Set

Service charge governance Service charge models Service charge allocation Charging methodologies Cost allocation Recharge methodologies Cost recovery Cost recovery frameworks Revenue optimization Revenue strategy Revenue opportunity assessment Revenue leakage Financial sustainability Financial resilience Financial modelling Financial analysis Business case development Commercial evaluation Commercial management Estate Management City Assets Management City Operations Asset Management Real Estate operations Operating expenditure OPEX analysis CAPEX awareness Lifecycle planning Lifecycle costs Asset renewal Long-term funding Common area services Shared infrastructure Public realm Operating models Service levels Cost drivers Cost categorization Allocation fairness Affordability analysis Financial governance Governance controls Assurance reviews Financial assurance Performance indicators Management information Executive dashboards Executive reporting Decision support Revenue forecasting Cost recovery analysis Variance analysis Value optimization Value for money Commercial strategy Benchmarking Market analysis Consultant management Commercial studies Stakeholder engagement District coordination Operator coordination Cross-functional governance Policy development Risk reporting Strategic planning Continuous improvement

Why Join Us

The financial sustainability of a large city-scale destination depends on understanding who benefits from shared services, what those services genuinely cost, how expenditure should be allocated, and which costs can be recovered without undermining operational or customer objectives. This Riyadh role provides executive responsibility for creating that commercial structure across a complex portfolio of assets and services. The position combines service charge strategy, real estate operations, financial modelling, lifecycle planning, revenue optimization, and city-scale asset governance. It offers the opportunity to influence long-term operating economics while developing frameworks that mature alongside new districts, infrastructure, public realm assets, and services.

About the Company

Parsons Corporation supports major infrastructure, destination, asset management, and city operations programs across Saudi Arabia. Its multidisciplinary teams work with clients and delivery partners to establish sustainable operating models, integrate complex assets, strengthen commercial governance, and support the long-term performance of large-scale developments.