Senior Voice Engineer Lead – CUCM & VoIP Expert

Trace Systems Inc.; Riyadh; On-site; SAR 450,000 - 637,000; Full time

Job summary

Trace Systems is hiring a Voice Engineer Lead to support the USMTM CITS contract in Riyadh, Saudi Arabia. The role installs, provisions, administers, monitors, maintains, tests, troubleshoots, and sustains enterprise VoIP and long-haul voice services for daily and contingency operations.

Responsibilities include administering CUCM or similar platforms, configuring dial plans and call routing, installing IP phones and gateways, and coordinating with Network, Cybersecurity, and DISA teams.

Qualifications

• Active, in-scope US Government issued Secret clearance.
• US Citizenship is required.
• Five (5) or more years of enterprise voice or UC experience.

Responsibilities

• Administer Cisco Unified Communications Manager or other government platforms.
• Configure dial plans, partitions, and call routing.
• Install, configure, and troubleshoot IP phones, gateways, and related hardware.
• Monitor and maintain voice infrastructure, backups, and restoration records.
• Coordinate with Network, Cybersecurity, and DISA teams on QoS and protocols.
• Respond to mission-critical outages and support outages and recalls.

Skills

Cisco CUCM

VoIP

Call routing

Network QoS

Troubleshooting

Telephony platforms

SIP/Gateway_config

Education

Bachelor’s degree in IT or related field

Tools

CUCM/Unity Connection

VoIP hardware

Gateways

Job description

Trace Systems is hiring a Voice Engineer Lead to support the USMTM CITS contract in Riyadh, Saudi Arabia. The role installs, provisions, administers, monitors, maintains, tests, troubleshoots, and sustains enterprise VoIP and long-haul voice services for daily and contingency operations.

Responsibilities include administering CUCM or similar platforms, configuring dial plans and call routing, installing IP phones and gateways, and coordinating with Network, Cybersecurity, and DISA teams.