Senior Voice & Collaboration Architect
Nextera Communications
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Job summary
Nextera Communications seeks an experienced Senior Voice Technologies Administrator to manage and optimize enterprise voice and collaboration platforms. You will administer CUCM clusters, CMS environments, and Avaya solutions, ensuring high availability and security across services.
Ideal candidates have 5+ years of hands-on VOIP and IP telephony experience, with strong networking fundamentals and proactive performance monitoring.
Qualifications
- Bachelor's degree in a related field.
- 5+ years of experience with Cisco and Avaya Voice Solutions.
- Hands-on experience with Cisco CUCM, CMS, Voice Gateways, SIP Trunks, and Avaya platforms.
- Strong knowledge of VoIP, IP Telephony, SIP, H.323, MGCP, RTP, and call flows.
Responsibilities
- Administer CUCM clusters, voice gateways, SIP trunks, and IP phones.
- Configure and troubleshoot CMS for video conferencing and collaboration.
- Maintain Avaya voice and meeting solutions and integrate with Cisco platforms.
- Manage voice infrastructure, servers, and related voice applications.
- Troubleshoot IP Telephony and Unified Communications issues.
- Perform system upgrades, patches, backups, and maintenance.
- Monitor call quality, performance, and service availability.
- Collaborate with network, security, and infra teams to ensure security and compliance.
- Provide Tier 2/3 technical support for voice incidents and requests.
- Develop and maintain technical documentation and SOPs.
- Participate in disaster recovery planning and business continuity.
Skills
Education
Tools
Job description
Nextera Communications seeks an experienced Senior Voice Technologies Administrator to manage and optimize enterprise voice and collaboration platforms. You will administer CUCM clusters, CMS environments, and Avaya solutions, ensuring high availability and security across services.
Ideal candidates have 5+ years of hands-on VOIP and IP telephony experience, with strong networking fundamentals and proactive performance monitoring.
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