Senior SAP BASIS & HANA Ops Lead

HCL Technologies Limited; Riyadh; On-site; SAR 300,000 - 460,000; Full time

Job summary

HCL Technologies Limited in Riyadh seeks a Senior Administrator for SAP BASIS and SAP HANA environments. You will deliver advanced technical support, drive improvements and ensure secure operations across complex systems.

The role emphasizes root cause analysis, incident resolution, knowledge sharing, and strong collaboration with cross-functional teams to meet SLAs and enhance customer satisfaction.

Qualifications

• Experience architecting SAP solutions across multiple industries.
• Minimum 3 SAP project lifecycles in senior or architect roles.
• Strong SAP knowledge and ability to translate business challenges.
• Proven consulting and stakeholder management to executive levels.
• Understanding of SAP S/4HANA and integration with other apps.

Responsibilities

• Provide advanced technical SAP BASIS and SAP HANA support and troubleshooting.
• Perform root cause analysis and resolve complex incidents.
• Update knowledge base and coach analysts.
• Manage complex tickets within SLAs and coordinate cross-functional teams.
• Enhance customer experience with high first-call resolution and security posture.

Skills

SAP BASIS

SAP HANA

Technical architecture

Stakeholder management

S/4HANA integration

Cloud knowledge (GCP/AWS/Azure)

Tools

GCP

AWS

Azure

Job description

HCL Technologies Limited in Riyadh seeks a Senior Administrator for SAP BASIS and SAP HANA environments. You will deliver advanced technical support, drive improvements and ensure secure operations across complex systems.

The role emphasizes root cause analysis, incident resolution, knowledge sharing, and strong collaboration with cross-functional teams to meet SLAs and enhance customer satisfaction.