Senior Administrator - SAP BASIS

HCL Technologies Limited; Riyadh; On-site; SAR 300,000 - 460,000; Full time

Job summary

HCL Technologies Limited in Riyadh seeks a Senior Administrator for SAP BASIS and SAP HANA environments. You will deliver advanced technical support, drive improvements and ensure secure operations across complex systems.

The role emphasizes root cause analysis, incident resolution, knowledge sharing, and strong collaboration with cross-functional teams to meet SLAs and enhance customer satisfaction.

Qualifications

• Experience architecting SAP solutions across multiple industries.
• Minimum 3 SAP project lifecycles in senior or architect roles.
• Strong SAP knowledge and ability to translate business challenges.
• Proven consulting and stakeholder management to executive levels.
• Understanding of SAP S/4HANA and integration with other apps.

Responsibilities

• Provide advanced technical SAP BASIS and SAP HANA support and troubleshooting.
• Perform root cause analysis and resolve complex incidents.
• Update knowledge base and coach analysts.
• Manage complex tickets within SLAs and coordinate cross-functional teams.
• Enhance customer experience with high first-call resolution and security posture.

Skills

SAP BASIS

SAP HANA

Technical architecture

Stakeholder management

S/4HANA integration

Cloud knowledge (GCP/AWS/Azure)

Tools

GCP

AWS

Azure

Job description

Senior Administrator - SAP BASIS

Ar Riyāḍ

Job Summary

The Sr. Administrator for Support & Operations plays a crucial role in delivering advanced technical support and troubleshooting expertise for SAP BASIS and SAP HANA environments. This position is essential in ensuring seamless operations, enhancing customer satisfaction, and driving continuous improvement through effective root cause analysis and resolution of complex incidents.

Key Responsibilities

1. Provide Advanced Technical Support By Adhering To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In Sap Basis And SAP HANA Environments.
2. Resolve Complex Incidents Escalated By Analysts By Performing Thorough Root Cause Analysis And Implementing Effective Solutions To Address Technical And Security Issues.
3. Facilitate Knowledge Transfer By Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Manage And Resolve Complex Tickets Within Agreed SLAs By Collaborating With Cross-Functional Support Teams To Maintain Operational Efficiency And Ensure A Robust Security Posture.
5. Enhance The Customer Experience By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Security Threats.

Skill Requirements

1. Architecting and defining complex and technical SAP solutions across multiple industry sectors, understanding of the technology enablement as well as integration with other applications.
2. Experience of numerous SAP enabled business transformation programme lifecycles of which at least 3 of were gained in a solution architect or senior leadership role.
3. Strong knowledge of SAP solution suite and technical architecture and ability to translate business challenges
4. Strong consulting and stakeholder management skills, demonstrable presentation and client facing consulting and influencing skills up until C suite levels. All candidates must be assertive and articulate with the ability to develop and sustain senior client relationships.
5. Understanding of SAP's product strategy, including positioning of S/4HANA and enabling tools and complementary technologies, especially the integration to other applications.
6. Good knowledge of GCP, AWS and Azure public cloud offerings and architecting

Other Requirements

1. Optional But Valuable Certifications: SAP Certified Technology Associate SAP HANA 2.0, ITIL Foundation Certification