Senior Salesforce Program Manager - Saudi Arabia

Horizontal Inc.; Jeddah; Hybrid; SAR 360,000 - 600,000; Full time

Benefits offered by this job

22 days holiday

Comprehensive medical insurance (self,

Visa for employee and dependents

Flexible office hours & WFH twice per週

Remote work for 2 weeks a year

Job summary

Horizontal Digital seeks a Senior Program Manager-Salesforce for the KSA region to lead complex Salesforce transformations across multiple client programs.

The role ensures business value, predictable delivery, and strong commercial performance, mentoring PMs and aligning with practice leadership on governance and standards.

Qualifications

• 8+ years of Salesforce consulting delivery experience in SI/consulting environments.
• Fluency in Arabic is required.
• Proven experience leading multi-project Salesforce programs across Clouds.
• Strong Agile delivery and enterprise program governance.

Responsibilities

• Oversee multiple Salesforce transformation programs with accountability for objectives and timelines.
• Establish program governance, executive reporting, risk management, and health monitoring.
• Own program financials, forecasts, and commercial outcomes to protect margin.
• Partner with clients and sales teams to identify growth opportunities and align goals.
• Mentor Salesforce Project Managers and drive delivery excellence across teams.

Skills

Strategic delivery leadership

Executive stakeholder influence

Strong communicator

Education

Salesforce certifications

Project management certifications

Tools

Jira

Confluence

Job description

Senior Program Manager-Salesforce KSA

At Horizontal Digital, we hold ourselves to one key belief:You're only as good as your worst customer experience.This mindset drives our digital consultancy to think beyond the easy answers and create transformative digital experiences that solve complex business problems for global enterprises.

We combine strategy, data, design, and technology to deliver meaningful outcomes that help our clients unlock the full value of their digital platforms.

Our culture is driven by these values:

Lock Arms
We build strong relationships with our clients and colleagues, collaborating across disciplines to deliver exceptional outcomes.

Show Hustle
We proactively identify opportunities, take ownership, and execute with urgency and accountability.

Embrace Change
We continuously adapt to evolving technologies and business needs, always looking ahead to what's next.

Elevate Empathy
We listen first and seek to deeply understand our clients' challenges before proposing solutions.

Never Settle
We challenge assumptions and continuously push for better ideas and stronger outcomes,

The Role

We are seeking a Senior Program Manager- Salesforceto lead complex Salesforce transformation programs across multiple clients and projects in the KSA region.

This role is responsible for ensuring that Salesforce engagements deliver measurable business value, predictable delivery outcomes, and strong commercial performance.

You will oversee multiple Salesforce programs, mentor Project Managers, and work closely with practice leadership, architects, and client stakeholders to ensure successful program execution and long-term account growth.

This role reports to the Salesforce Practice Leader-EMEA and plays a key role in strengthening Horizontal's consulting-led delivery model.

What You'll Do

Program & Delivery Leadership

• Oversee multiple Salesforce transformation programs, ensuring delivery aligns with client objectives, timelines, and contractual commitments.
• Establish strong program governance, including executive reporting, risk management, and delivery health monitoring.
• Ensure projects consistently deliver tangible business value and customer outcomes, not just technical deliverables.
• Lead issue resolution and escalation management for complex or high-visibility programs.

Commercial & Financial Accountability

• Own program financial performance including revenue realization, margin protection, and cost management.
• Monitor program budgets and proactively address risks related to scope, timelines, or commercial performance.
• Ensure disciplined change control and scope management across all engagements.
• Provide accurate revenue forecasts and delivery health insights to practice leadership.

Client Partnership & Strategic Engagement

• Act as a trusted advisor to senior client stakeholders, ensuring programs align with broader business and digital transformation goals.
• Identify opportunities for account growth, innovation initiatives, and additional Salesforce capabilities.
• Support sales and pre-sales activities including proposal development, delivery planning, and estimation.

Team Leadership & Capability Development

• Lead, mentor, and develop Salesforce Project Managers and delivery teams.
• Foster a culture of transparency, accountability, and continuous improvement within the delivery organization.
• Work with practice leadership to strengthen delivery standards, tools, and governance frameworks.

Delivery Excellence

• Ensure delivery teams follow best practices across Agile delivery, program governance, and quality assurance.
• Partner with solution architects and functional leaders to align business objectives with technical implementation strategies.
• Continuously improve delivery processes, resource models, and delivery predictability across the practice.

Who You Are

• A strategic delivery leader who understands that successful programs combine consulting, technology, and business transformation.
• Comfortable operating at both executive stakeholder level and program governance level.
• Commercially aware and capable of making program decisions that protect margin while maintaining client trust.
• A strong communicator who can influence stakeholders, navigate ambiguity, and drive alignment across teams.

What You Bring

• 8+ years of Salesforce consulting delivery experience in a System Integrator or consulting environment managing enterprise digital transformation programs.
• Fluency in Arabic language
• Proven experience leading multi-project Salesforce programs across Sales Cloud, Service Cloud, Marketing Cloud, or Experience Cloud.
• Strong understanding of Agile delivery models and enterprise program governance.
• Demonstrated experience managing program financials, forecasts, and commercial outcomes.
• Experience working directly with senior client stakeholders and executive sponsors.
• Prior experience supporting RFPs, estimations, and delivery planning for new opportunities.
• Familiarity with tools such as Jira, Confluence, and enterprise delivery governance frameworks.
• Relevant certifications across Salesforce (Administrator, Sales Cloud, Service Cloud, Marketing Cloud) and program management disciplines (PMP, PRINCE2, CSM, SAFe) are desirable but not essential.

Our KSA Benefits include:

• 22 days holiday
• Comprehensive medical insurance plan for employee and spouse and children
• Visa for employee and spouse and children
• Flexible office times and working from home twice per week
• Remote working from a place of your choice for 2 weeks a year