Senior Sales Support & Operations Specialist

Napco Careers; Makkah Region; On-site; SAR 60,000 - 90,000; Full time

Job summary

Napco Careers is seeking a Sales Support Coordinator to assist the Sales team in Saudi Arabia. The role involves preparing reports, processing orders and QRAs, drafting customer communications, and maintaining meticulous documentation.

You will coordinate with credit, logistics, and customer service to ensure timely processing. Responsibilities include handling correspondence, supporting monthly forecasts and business planning, and acting as a backup for vacation coverage.

Responsibilities

• Prepare necessary reports to sales manager based on request such as FG daily, back orders, Daily report, customer analysis, etc.
• Process QRAs and Orders based on Authorization scheme approval path and elevate violations to higher management.
• Prepare and Type requested letters to customers.
• Receive and process all special orders in compliance with SPO procedure.
• Receive and process customer creation activity & Documentation as per company procedure.
• Follow up with Credit Officers on pending orders and report findings to accelerate process and eliminate delays.
• Handle and track Courier between BUs and re-direct to concerned.
• Handle outgoing and incoming phone calls and mail to and from the Sales Manager and check frequently company email address.
• Maintain electronic files for all documentation, reports, communications, approvals, emails, etc.
• Help Sales Manager with Monthly Forecast preparation.
• Support Sales Manager for Business plan preparation.
• Communicate Customer Categorization with Sales Managers for correction.
• Replaces on Vacation Sales Support Coordinators.
• Request and distribute stationery to the sales department.
• Communicate & coordinate with the CSD for Item availability, transfer, delivery, Special orders etc.

Job description

Napco Careers is seeking a Sales Support Coordinator to assist the Sales team in Saudi Arabia. The role involves preparing reports, processing orders and QRAs, drafting customer communications, and maintaining meticulous documentation.

You will coordinate with credit, logistics, and customer service to ensure timely processing. Responsibilities include handling correspondence, supporting monthly forecasts and business planning, and acting as a backup for vacation coverage.