SALES SUPPORT SENIOR OFFICER

Napco National; Riyadh Region; On-site; SAR 78,000 - 123,000; Full time

Job summary

Napco National Company in Riyadh seeks a proactive Sales Support Coordinator to assist the Sales Manager with daily reporting, order processing, and client communications. You will maintain electronic files, handle inquiries, and help coordinate with cross-functional teams to keep the sales workflow smooth.

Based in Saudi Arabia, this full-time role requires meticulous organization and reliable follow-through, with duties spanning forecasting support, stationery distribution, and follow-ups on

Responsibilities

• Prepare reports for sales manager based on requests (FG daily, back orders, daily report, customer analysis, etc).
• Process QRAs and Orders based on Authorization scheme approval path and escalate violations to higher management.
• Prepare and type letters to customers.
• Receive and process all special orders per SPO procedure.
• Receive and process customer creation activity & documentation per company procedure.
• Follow up with Credit Officers on pending orders and report findings to accelerate process and eliminate delays.
• Handle and track courier between BUs and redirect to concerned.
• Handle outgoing and incoming calls and mail to/from the Sales Manager and monitor company email.
• Maintain electronic files for all documentation, reports, communications, approvals, emails, etc.
• Help Sales Manager with Monthly Forecast preparation.
• Support Sales Manager for Business plan preparation.
• Communicate Customer Categorization with Sales Managers for correction.
• Replace on Vacation Sales Support Coordinators.
• Request and distribute stationery to the sales department.
• Communicate & coordinate with the CSD for Item availability, transfer, delivery, Special orders etc.

Job description

Job Description

Job Responsibilities & Tasks (Duties include but are not limited to)

( For Saudi National Only )

• Prepare necessary reports to sales manager based on request such as FG daily, back orders, Daily report, customer analysis, etc.
• Process QRAs and Orders based on Authorization scheme approval path and escalat violations to higher management.
• Prepare and Type requested letters to customers.
• Receive and process all special orders in compliance with SPO procedure.
• Receive and process customer creation activity & Documentation as per company procedure.
• Follow up with Credit Officers on pending orders and report findings to accelerate process and eliminate delays.
• Handle and track Courier between BUs and re-direct to concerned.
• Handle outgoing and incoming phone calls and mail to and from the Sales Manager and check frequently company email address.
• Maintain electronic files for all documentation, reports, communications, approvals, emails, etc.
• Help Sales Manager with Monthly Forecast preparation.
• Support Sales Manager for Business plan preparation.
• Communicate Customer Categorization with Sales Managers for correction.
• Replaces on Vacation Sales Support Coordinators.
• Request and distribute stationery to the sales department.
• Communicate & coordinate with the CSD for Item availability, transfer, delivery, Special orders etc.