Senior Retail Operations Supervisor

Opus; Jizan; On-site; SAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Career development

Supportive team culture

Job summary

Opus in Saudi Arabia seeks a Senior Retail Operations Supervisor to oversee daily retail operations across multiple branches, ensuring adherence to standards and efficient execution.

You will monitor branch performance, attendance, KPI reporting, and coordinate brand visits, with travel as required. The role demands strong leadership, English proficiency, and proficiency with Microsoft Office.

Qualifications

• Bachelor’s degree or higher is required.
• Strong English language skills (written and spoken).
• Experience in exhibition management, retail supervision, or related field (min 5 years).
• Experience in following up branch operations and employee attendance.
• Proficiency with KPI frameworks and operational reporting.
• Proficiency with Microsoft Office applications.
• Willingness and ability to travel.

Responsibilities

• Oversee daily retail operations and ensure smooth execution across branches.
• Monitor branch performance, attendance records, and employee timekeeping.
• Coordinate and monitor brand visits and ensure compliance with standards.
• Review KPI performance and support improvement action plans.
• Maintain regular communication with branch teams and management.
• Ensure adherence to policies, procedures, and service standards.
• Prepare reports and updates using Microsoft Office.
• Support travel to visit branches and locations as needed.

Skills

Strong English language skills

KPI reporting

Travel readiness

Education

Bachelor’s degree or higher

Tools

Microsoft Office

Job description

Job Overview

We are seeking a highly experienced Senior Retail Operations Supervisor to join مشرف مول and support the effective management of retail operations across branches. This role is ideal for a results-driven professional with strong experience in store/exhibition supervision, branch follow-up, and performance management within the Saudi market.

Key Responsibilities

• Oversee daily retail operations and ensure smooth execution across branches.
• Follow up on branch performance, attendance records, and employee timekeeping.
• Coordinate and monitor brand visits and ensure compliance with operational standards.
• Review and analyze KPI performance and support action plans for improvement.
• Maintain regular communication with branch teams and management.
• Ensure adherence to company policies, operational procedures, and service quality standards.
• Prepare reports and updates using Microsoft Office applications.
• Support travel requirements as needed to visit branches and business locations.

Required Qualifications

• Saudi national or Arab nationality.
• Bachelor’s degree or higher.
• Minimum 5 years of experience in exhibition management, retail supervision, or related field.
• Strong English language skills, both written and spoken.
• Experience in following up on branch operations and employee attendance.
• Good understanding of KPI frameworks and operational reporting.
• Proficiency in Microsoft Office applications.
• Ability and willingness to travel.

Preferred Skills

• Strong leadership and team coordination skills.
• Excellent communication and problem-solving abilities.
• Attention to detail and ability to work under pressure.
• Experience working in a retail or mall environment in Saudi Arabia.

What We Offer

• Competitive salary package aligned with experience and qualifications.
• Professional and growth-oriented work environment.
• Opportunities for career development within a respected retail organization.
• Supportive team culture and exposure to multi-branch operations.
• Additional benefits in line with company policy and Saudi labor market practices.

Join our team and contribute to the continued success and operational excellence of مشرف مول.