Senior Quality Assurance & Process Improvement Lead

Saudi Telecom Company; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Saudi Telecom Company is seeking a Quality Assurance leader to drive the implementation and continuous improvement of QA practices across Specialized, ensuring governance adherence to internal policies and regulatory requirements.

The role provides expertise in quality assessments, process design, control effectiveness, and overall quality performance while collaborating with stakeholders to close gaps and enhance efficiency.

Qualifications

• Bachelor's degree in Business Administration, Quality Management, Industrial Engineering, Operations Management or related field.
• 6 years of experience in quality assurance or process governance.
• Fluent in English.

Responsibilities

• Drive the implementation and continuous enhancement of the Quality Assurance framework across Specialized’s functions to align with policies and regulatory requirements.
• Develop and maintain quality benchmarks and assessment criteria to evaluate process effectiveness and adherence to standards.
• Lead business process design and review activities to strengthen end-to-end governance and alignment with functional mandates.
• Conduct QA assessments across risk management, regulatory compliance, cybersecurity and other processes to identify gaps and improvement opportunities.
• Collaborate with GRC to identify control weaknesses, assess impact and propose remediation in line with STC Group frameworks.
• Review and enhance QA policies, procedures, controls and testing methodologies to improve governance and regulatory alignment.
• Lead cross-functional process improvement and reengineering to remove bottlenecks and improve efficiency.
• Drive continuous improvement initiatives to enhance process performance, service quality and customer satisfaction across Specialized.
• Monitor QA performance metrics and assessment results, identifying trends and corrective actions.

Education

Bachelor's Degree

Job description

Saudi Telecom Company is seeking a Quality Assurance leader to drive the implementation and continuous improvement of QA practices across Specialized, ensuring governance adherence to internal policies and regulatory requirements.

The role provides expertise in quality assessments, process design, control effectiveness, and overall quality performance while collaborating with stakeholders to close gaps and enhance efficiency.