Quality Assurance Leader: QMS & Process Improvement

Tuwaiq Academy | أكاديمية طويق; Riyadh; On-site; SAR 260,000 - 380,000; Full time

Job summary

Tuwaiq Academy in Riyadh is seeking a Quality Assurance Manager to oversee the development, implementation, and maintenance of QMS across all lifecycles for products and services. You will lead a QA team and drive continuous improvement, coordinating with Product, Engineering, and Support to ensure quality gates align with releases.

The role requires 7+ years in QA with leadership experience, strong analytical and communication skills, and proficiency with Jira, TestRail, and data analytics

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business Operations, or related field.
• 7+ years in Quality Assurance/Control, with 3–4 years in a managerial or team lead role.
• Proficiency in QMS/ERP software, test management tools (Jira, TestRail for software), and data analytics tools.
• Strong leadership, analytical problem‑solving, stakeholder management, and clear technical communication.

Responsibilities

• Establish, monitor, and enforce comprehensive Quality Management Systems (QMS) aligned with ISO standards, industry regulations, and company benchmarks.
• Design inspection protocols, testing plans, and regular internal audits to identify defects, process deviations, and bottlenecks.
• Supervise, mentor, and resource QA teams (engineers, analysts, inspectors) with KPIs and testing best practices.
• Lead root cause analysis investigations for customer complaints or critical defects; formulate corrective and preventive actions.
• Partner with Product, Engineering, Supply Chain, and Customer Support to align quality gates with release schedules and product roadmaps.
• Define and track core quality metrics (e.g., Defect Density, First-Pass Yield, MTBF, Customer Return Rate) and report trends to leadership.
• Evaluate third‑party vendor quality standards, incoming materials, or outsourced deliverables for end‑to‑end compliance.
• Provide technical support for the department’s events and competitions, and participate in project evaluation and judging when required.
• Document designs, schematics, and Bills of Materials (BOM) in accordance with engineering best practices.

Skills

Leadership

Analytical thinking

Stakeholder management

Technical communication

Jira

TestRail

Data analytics

Education

Bachelor’s degree (Engineering / CS / BOP / related)

Tools

Jira

TestRail

Data analytics tools

Job description

Tuwaiq Academy in Riyadh is seeking a Quality Assurance Manager to oversee the development, implementation, and maintenance of QMS across all lifecycles for products and services. You will lead a QA team and drive continuous improvement, coordinating with Product, Engineering, and Support to ensure quality gates align with releases.

The role requires 7+ years in QA with leadership experience, strong analytical and communication skills, and proficiency with Jira, TestRail, and data analytics