Senior Manager - Operational Readiness

Qiddiya Investment Company 1; Riyadh; On-site; SAR 420,000 - 600,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Qiddiya Investment Company seeks a Senior Manager for Operational Readiness to drive preparation across large-scale entertainment projects in Saudi Arabia. You will develop and implement readiness plans, coordinate across departments, and lead training programs to ensure projects launch to exacting standards.

You will oversee risk management, monitor KPIs, and present insights to senior management, while guiding diverse teams to ensure seamless readiness and superior guest experiences.

Qualifications

• Bachelor’s degree in Business, Hospitality Management, Operations Management or a related field.
• 8+ years in operational management or readiness, with at least 3 years in a managerial role.
• Proven track record developing and implementing operational strategies to improve efficiency and service delivery.
• Strong leadership abilities with experience managing cross-functional teams.
• Excellent analytical and problem-solving skills with data-driven decisions.
• Outstanding communication and presentation skills to influence stakeholders.
• Experience designing and delivering training and readiness programs for a diverse workforce.
• Proven ability to manage multiple projects simultaneously.

Responsibilities

• Develop strategic operational readiness plans aligned with Qiddiya’s vision for successful execution.
• Foster collaboration between departments to embed operational requirements into project lifecycles.
• Conduct readiness assessments to identify gaps and risks with actionable solutions.
• Design and implement comprehensive training programs for new projects.
• Monitor performance via KPIs and report findings to senior management.
• Lead risk management initiatives with contingency protocols.
• Enhance guest experience by tailoring readiness processes to exceed expectations.

Skills

Leadership

Cross-functional leadership

Stakeholder management

Training program design

KPI tracking

Data-driven decisions

Problem solving

Education

Bachelor’s degree in Business/related field

Master’s degree (advantage)

Job description

Join Qiddiya Investment Company as a Senior Manager - Operational Readiness and play a crucial role in shaping the future of entertainment and cultural experiences in the region. This leadership position is essential for ensuring that our projects are fully prepared for operation, guaranteeing that each launch meets the high standards of quality and service expected by our guests.

Key Responsibilities

• Develop strategic operational readiness plans that align with Qiddiya’s vision, ensuring that all projects are poised for successful execution.
• Facilitate collaboration between various departments to embed operational requirements seamlessly into each project’s lifecycle.
• Conduct operational readiness assessments to identify readiness levels and potential risks, providing actionable solutions before project implementation.
• Design and implement comprehensive training programs that prepare employees for their roles in newly launched projects.
• Monitor operational performance through key performance indicators, delivering regular reports and insights to senior management.
• Lead risk management initiatives to proactively address operational challenges and ensure contingency protocols are in place.
• Enhance guest experience by ensuring operational readiness processes are tailored to meet and exceed customer expectations.

Requirements

• Bachelor’s degree in Business, Hospitality Management, Operations Management, or a related field; a Master’s degree is an advantage.
• A minimum of 8 years of experience in operational management or readiness, preferably in the entertainment or large-scale project sectors, with at least 3 years in a managerial position.
• Strong track record of developing and implementing operational strategies that improve efficiency and enhance service delivery.
• Exceptional leadership abilities with experience in managing cross-functional teams effectively.
• Solid analytical and problem-solving skills, capable of making data-driven decisions.
• Excellent communication and presentation skills, able to influence stakeholders at all levels effectively.
• Experience in executing training and readiness programs tailored for a diverse workforce.
• Proven organizational skills with the ability to manage multiple projects simultaneously.
• Familiarity with the cultural landscape and regulatory environment of Saudi Arabia is a plus.

Benefits

• Comprehensive benefits package