Senior Key Account Specialist-WARED

Zahid Group; Dammam; Presencial; SAR 180.000 - 300.000; Jornada completa

Descripción de la vacante

Zahid Group, a Saudi diversified business group, seeks a Senior Key Account Specialist-WARED to lead relationships with strategic customers in logistics. You will ensure service excellence, drive retention and revenue growth, and coordinate internal teams to meet commercial and operational expectations while identifying upsell opportunities.

You will manage contract renewals, SLAs, pricing terms, and KPI reporting, acting as the main escalation point for major service issues and ensuring

Formación

• Bachelor’s degree in business administration, logistics, marketing or related field.
• 3–5 years of experience in commercial leadership roles.
• Deep understanding of logistics and transportation services, particularly B2B contract servicing.

Responsabilidades

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability.
• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly.
• Collaborate with internal teams to proactively manage end to end customer experience.
• Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution.
• Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback.
• Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management.
• Act as the first escalation point for major service issues and ensure structured follow-up and closure.
• Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs.

Conocimientos

CRM platforms

Pricing models

SLA governance

Microsoft Office

Customer lifecycle management

Account growth

Educación

Bachelor's degree in business administration, logistics, or marketing

Descripción del empleo

Job Title: Senior Key Account Specialist-WARED

To lead and manage relationships with Wared’s strategic customers, ensuring service excellence, account retention, revenue growth and profitability. The senior key account specialist acts as a main point of contact for high-value clients, aligning internal teams to deliver on commercial and operational expectations while identifying opportunities for upselling and service development.

Key Responsibilities:

• Serve as the primary relationship owner for key customers, ensuring satisfaction, retention and revenue stability
• Conduct regular business reviews with clients to understand evolving needs and align service delivery accordingly
• Collaborate with internal teams to proactively manage end to end customer experience
• Monitor account performance including service SLAs, billing accuracy, delivery lead times and complaint resolution
• Drive account growth by identifying upsell or cross-sell opportunities based on operational trends and client feedback
• Lead or support the renewal of contracts, commercial proposals, and negotiations process in collaboration with the commercial management
• Act as the first escalation point for major service issues and ensure structured follow-up and closure
• Maintain accurate documentation of customer interactions, pricing contract terms, and reporting KPIs

Experience Required: 3-5 years of experience in commercial leadership roles

Education Qualifications: Bachelor’s degree in business administration, Logistics, marketing or related field.

Skills Required:

• Deep understanding of logistics and transportation services, particularly B2B contract servicin
• Strong grasp of customer lifecycle management and account performance monitoring
• Knowledge of pricing models, contract structures and SLA governance
• Proficiency in CRM platforms
• Competence in Microsoft office suite
• Ability to analyze commercial performance data and translate into actionable insights

Languages: Excellent verbal & written communication skills. Fluent in ARABIC and English

Employment / Job Type: Full Time

About the Company:

Zahid Group is a Saudi diversified business group active in heavy equipment, vehicles, energy, manufacturing, hospitality, logistics, and other sectors. Career opportunities span engineering, sales, operations, service, finance, technology, marketing, human resources, and management functions.

Company Industry: Logistics

Department / Functional Area: Sales

Closing Date: Not mentioned (apply as soon as possible)