Senior Key Account Leader: Growth, Retention & Upsell

Zahid Industries

Saudi Arabia

On-site

SAR 180,000 - 240,000

Full time

5 days ago

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Job summary

Wared Logistics in Dammam seeks a Senior Key Account Specialist to lead strategic customer relationships, ensuring service excellence, retention and profitable growth. You will coordinate cross-functional teams to meet commercial and operational expectations while identifying upsell opportunities.

The role requires 3–5 years in commercial leadership, fluency in Arabic and English, and strong knowledge of CRM and pricing models.

Qualifications

Bachelor’s degree in business administration, Logistics, marketing or related field.
Deep understanding of logistics and transportation services, especially B2B contract servicing.
Proficient with CRM platforms and Microsoft Office; able to translate data into insights.
Excellent verbal and written communication in Arabic and English.
3–5 years of commercial leadership experience.

Responsibilities

Serve as the primary relationship owner for key customers, ensuring satisfaction and revenue stability.
Conduct regular business reviews with clients to understand evolving needs and align service delivery.
Collaborate with internal teams to manage end-to-end customer experience.
Monitor account performance including SLAs, billing accuracy and delivery lead times.
Drive account growth by identifying upsell or cross-sell opportunities.
Lead or support contract renewals and negotiations with commercial management.
Act as the first escalation point for major service issues and follow up.