Senior HR Service Delivery Architect

Tawantech; Riyadh; On-site; SAR 250,000 - 380,000; Full time

Job summary

Tawantech in Riyadh is seeking a Senior HRSD Business Analyst to design and improve HR service delivery processes and related technology solutions that support business objectives and enhance the employee experience.

You will lead requirements gathering, map business needs to system requirements, run workshops, perform fit-gap analysis, and support testing, deployment, and post‑launch optimization across HRSD initiatives.

Qualifications

• Experience in HR service delivery and business analysis methodologies.
• Ability to translate business needs into system requirements.
• Experience leading requirements gathering and workshops.
• Knowledge of HR governance, data privacy, and security.

Responsibilities

• Lead business analysis activities for HRSD transformation implementation and enhancement projects.
• Analyze existing HR processes and identify opportunities for standardization, automation and continuous improvement.
• Gather, document, analyze and validate business and functional requirements.
• Translate business needs into user stories, use cases, functional specs, process flows and acceptance criteria.
• Facilitate workshops and requirements-gathering sessions with HR stakeholders and process owners.
• Conduct fit-gap analysis between business requirements and HRSD platform capabilities.
• Work with technical teams to ensure solutions meet requirements and HR policies.
• Support design and implementation of HR services workflows, case management, self-service and lifecycle processes.
• Define and maintain requirements traceability across the project lifecycle.
• Develop UAT strategies, test scenarios, test cases and acceptance criteria.
• Coordinate with HR users during UAT and resolve defects.
• Support deployment, go-live, hypercare and post-production enhancements.
• Identify risks, dependencies and process gaps; propose solutions.
• Collaborate with integration teams for HRSD integrations with HRIS and other systems.

Skills

Business analysis

HR processes

Requirements gathering

Stakeholder communication

UAT planning

Workshops facilitation

Tools

HRIS

Payroll

Identity management

ERP integrations

Job description

Tawantech in Riyadh is seeking a Senior HRSD Business Analyst to design and improve HR service delivery processes and related technology solutions that support business objectives and enhance the employee experience.

You will lead requirements gathering, map business needs to system requirements, run workshops, perform fit-gap analysis, and support testing, deployment, and post‑launch optimization across HRSD initiatives.