Senior HR Service Delivery Analyst

Tawantech; Riyad Al Khabra; On-site; SAR 180,000 - 240,000; Full time

Job summary

Tawantech is seeking a Senior HRSD Business Analyst to lead requirements gathering, process analysis, and solution delivery across HR service delivery initiatives in a complex enterprise environment.

The role requires strong knowledge of HR processes, HR service delivery, and HR technology, with the ability to collaborate across HR, IT, and external partners to drive standardized, automated, and efficient HR services.

Responsibilities

• Lead business analysis activities for HRSD transformation, implementation, and enhancement projects.
• Analyze existing HR processes and identify opportunities for standardization, automation, and continuous improvement.
• Gather, document, analyze, and validate business and functional requirements.
• Translate business needs into user stories, use cases, functional specifications, process flows, and acceptance criteria.
• Facilitate workshops and requirements-gathering sessions with HR stakeholders and process owners.
• Conduct fit-gap analysis between business requirements and HRSD platform capabilities.
• Work closely with technical teams to ensure that solutions meet business requirements and HR policies.
• Support the design and implementation of HR services, workflows, case management, employee self-service, knowledge management, and lifecycle processes.
• Define and maintain requirements traceability throughout the project lifecycle.
• Develop UAT strategies, test scenarios, test cases, and acceptance criteria.
• Coordinate with HR business users during UAT and support defect resolution.
• Support solution deployment, go-live, hypercare, and post-production enhancements.
• Identify risks, dependencies, process gaps, and potential impacts and recommend appropriate solutions.
• Work with integration teams to define requirements for HRSD integrations with HRIS, payroll, identity management, and other enterprise systems.
• Support change management, training, communications, and user adoption activities.
• Provide regular project updates and communicate business impacts and recommendations to stakeholders and management.
• Ensure solutions follow HR governance, security, compliance, data privacy, and organizational standards.
• Drive continuous improvement of HR service delivery and employee experience.

Job description

Tawantech is seeking a Senior HRSD Business Analyst to lead requirements gathering, process analysis, and solution delivery across HR service delivery initiatives in a complex enterprise environment.

The role requires strong knowledge of HR processes, HR service delivery, and HR technology, with the ability to collaborate across HR, IT, and external partners to drive standardized, automated, and efficient HR services.