Senior Field Service Engineer - Data Center Hardware

Support Revolution; Riyadh; On-site; SAR 111,600 - 167,400; Full time

Job summary

A leading technology firm is seeking an experienced Service Engineer to join their Global Service Team in Riyadh, Saudi Arabia. The role focuses on post-sales support, including advanced diagnostics and maintenance of server systems. Ideal candidates must possess a Bachelor's in a related field and 5+ years experience in server support. They should have deep knowledge of GPU platforms and excellent communication skills in English and Arabic. This position offers opportunities to lead service efforts and contribute to customer satisfaction.

Qualifications

• 5+ years of experience supporting server, storage, and networking environments.
• Deep technical knowledge of GPU platforms and storage protocols.
• Proficiency in both Windows and Linux operating environments.

Responsibilities

• Perform diagnostics and repair of Supermicro servers.
• Lead preventive maintenance and manage SLA commitments.
• Train new service engineers and document issues.

Skills

Server hardware support

Troubleshooting

Customer service

Communication skills

Time management

Education

Bachelor’s degree in Computer Science or related field

Tools

BMC tools (SMC IPMICFG, SUM)

Job description

A leading technology firm is seeking an experienced Service Engineer to join their Global Service Team in Riyadh, Saudi Arabia. The role focuses on post-sales support, including advanced diagnostics and maintenance of server systems. Ideal candidates must possess a Bachelor's in a related field and 5+ years experience in server support. They should have deep knowledge of GPU platforms and excellent communication skills in English and Arabic. This position offers opportunities to lead service efforts and contribute to customer satisfaction.