Senior Customer Solutions Consultant

Unifonic; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Unifonic share scheme

30 holiday days after first year

Your Birthday off!

Work-from-anywhere up to 25 days/year

Job summary

Unifonic is expanding its sales-enabled cloud communication team in Riyadh. We seek a Senior Customer Solutions Consultant who guides customers through digital transformation using cloud communications.

You will coordinate with a virtual team of sales, engineers, and support to build trusted advisor relationships with CXOs and technology decision-makers. You will evaluate customer cloud strategies, recommend aligned solutions, remove deployment roadblocks, and ensure adoption while driving

Qualifications

• +4 years of hands-on experience in selling technology solutions, technical/solutions consulting, or customer-facing delivery in a related industry (SaaS, CPaaS, Telecommunications, etc.).
• Bachelor's degree in Engineering, Computer Science, or another IT-related field.
• Ability to create a positive customer experience by matching the right product/service offerings to their needs.
• Ability to understand and troubleshoot customer needs and translate them into workable solutions.
• Strong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams.
• Fluency in Arabic and English, with strong writing/editing and verbal communication skills.

Responsibilities

• Act as a technical liaison between Sales and Product teams during the sales process supporting solution design, quotes, proposals, RFP responses, and related documentation.
• Build working knowledge of Unifonic's conversational AI and omnichannel communications platform.
• Join Sales team meetings to understand customer pain points, requirements, and business goals, and help shape the most relevant solution.
• Support problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products more effectively.
• Build and deliver product demos and pilots that showcase Unifonic's value to prospects and clients.
• Relay timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.
• Hand off won deals cleanly to the Customer Success team, with clear context on customer goals and configuration.
• Support Sales and Account Management on upsell and cross-sell opportunities with technical input.
• Coordinate with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Skills

Sales experience

Customer-facing delivery

Interpersonal skills

Arabic & English fluency

Education

Bachelor's degree in Engineering, Computer Science, or IT-related field

Tools

CRM integrations

REST APIs

JSON

Webhooks

SaaS / CPaaS fundamentals

Job description

Proudly voted a Great Place to Work , we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.

As a Senior Customer Solutions Consultant, you will be responsible for helping customers realize digital transformation through cloud communication by leading collaboration with a virtual team of sales, engineers, and support resources. In this role, you will be accountable for building and maintaining strong customer relationships, influencing long-term strategic direction, serving as a trusted advisor, and driving executive-level engagement with CXOs and technology decision-makers. You will help customers evaluate their cloud communication strategy, recommend solutions that align with their business and technical requirements, remove deployment roadblocks, and ensure successful adoption while driving customer satisfaction.

Help us shape the future of communication by:

Acting as a technical liaison between Sales and Product teams during the sales process supporting solution design, quotes, proposals, RFP responses, and related documentation.

Building working knowledge of Unifonic's conversational AI and omnichannel communications platform.

Joining Sales team meetings to understand customer pain points, requirements, and business goals, and helping shape the most relevant solution.

Supporting problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products more effectively.

Building and delivering product demos and pilots that showcase Unifonic's value to prospects and clients.

Relaying timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.

Handing off won deals cleanly to the Customer Success team, with clear context on customer goals and configuration.

Supporting Sales and Account Management on upsell and cross-sell opportunities with technical input.

Coordinating with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Job description

Proudly voted a Great Place to Work , we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

The main aim of our Sales team is to drive revenue while acting as trusted consultants to our customers. Our team is made up of experts in account management, business development, and customer service. We work closely with other departments to ensure our products and services meet the needs of our customers. If you have a track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team.

As a Senior Customer Solutions Consultant, you will be responsible for helping customers realize digital transformation through cloud communication by leading collaboration with a virtual team of sales, engineers, and support resources. In this role, you will be accountable for building and maintaining strong customer relationships, influencing long-term strategic direction, serving as a trusted advisor, and driving executive-level engagement with CXOs and technology decision-makers. You will help customers evaluate their cloud communication strategy, recommend solutions that align with their business and technical requirements, remove deployment roadblocks, and ensure successful adoption while driving customer satisfaction.

Help us shape the future of communication by:

• Acting as a technical liaison between Sales and Product teams during the sales process supporting solution design, quotes, proposals, RFP responses, and related documentation.

• Building working knowledge of Unifonic's conversational AI and omnichannel communications platform.

• Joining Sales team meetings to understand customer pain points, requirements, and business goals, and helping shape the most relevant solution.

• Supporting problem escalation and best-practice efforts to help clients and internal teams use Unifonic's products more effectively.

• Building and delivering product demos and pilots that showcase Unifonic's value to prospects and clients.

• Relaying timely, organized client feedback to Product Management, Sales, Support, and Development based on real business cases.

• Handing off won deals cleanly to the Customer Success team, with clear context on customer goals and configuration.

• Supporting Sales and Account Management on upsell and cross-sell opportunities with technical input.

• Coordinating with cross-functional teams (Product, Support, Engineering) as needed to close deals.

Job requirements

What you ll bring:

• +4 years of hands-on experience in selling technology solutions, technical/solutions consulting, or customer-facing delivery in a related industry (SaaS, CPaaS, Telecommunications, etc.).

• Bachelor's degree in Engineering, Computer Science, or another IT-related field.

• Ability to create a positive customer experience by matching the right product/service offerings to their needs.

• Ability to understand and troubleshoot customer needs and translate them into workable solutions.

• Strong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams.

• Fluency in Arabic and English, with strong writing/editing and verbal communication skills.

Craft and Toolkit:

• Cloud communications platforms (SMS, Voice, WhatsApp, Email).

• REST APIs, JSON, and webhooks.

• SaaS and CPaaS fundamentals.

• Solution architecture and technical discovery.

• Conversational AI and chatbot platforms.

• Product demonstrations and proof-of-concept delivery.

• CRM and API integrations.

• Technical troubleshooting and deployment support.

Character Traits:

• Analytical thinking and problem-solving approach problems clearly, use data, and find solutions.

• Ownership and accountability take responsibility and follow projects through to completion.

• Communication explain ideas clearly and listen to others across teams.

• Collaboration work well with others and support team goals.

• Adaptability and learning adjust to change and keep learning new skills or tools.

• Mentorship and knowledge sharing help others grow and share what you know.

• Resilience stay calm under pressure and handle setbacks constructively.

• Quality and attention to detail do work carefully and strive for improvement.

• Advocacy and innovation encourage best practices, efficiency, and new ideas

As a Unifone you ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 days per year working from anywhere in the world!

• Paid leave for new parents

On-site

• Riyadh, Riyadh Province, Saudi Arabia

Company Industry

• IT - Software Services

Department / Functional Area

• Corporate Planning
• Consulting
• M&A

Keywords

• Senior Customer Solutions Consultant

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