Solution Sales Specialist - Sales ITSM - Riyadh

Alnafitha IT; Riyadh; On-site; SAR 180,000 - 300,000; Full time

Job summary

Alnafitha IT in Saudi Arabia is seeking a dedicated Solution Sales Specialist - ITSM to drive IT service management solutions with major clients. You will build long-term relationships, identify needs, and present ITSM solutions to meet client objectives.

The role requires at least five years in enterprise sales, CRM proficiency, and a customer-centric approach. You will coordinate cross-functional teams, meet sales targets, and contribute to growth in a fast-paced environment.

Qualifications

• Bachelor’s degree in Computer Science or Business Administration (equivalent) or higher.
• ITIL Foundation (preferred) and inbound sales experience.
• 5+ years in enterprise sales or related positions.
• Sales experience in ITSM domains and related services.

Responsibilities

• Maintain and expand existing customers by building long-term relationships.
• Meet targets for profitable sales growth in the assigned product line.
• Lead demand-generating activities in the assigned market for ITSM solutions.
• Establish productive relationships with key personnel in customer accounts.
• Coordinate involvement of company resources to meet objectives and expectations.
• Proactively assess and validate customer needs; lead solution development.
• Prepare weekly, monthly, quarterly and annual forecasts and reports.

Skills

Enterprise sales

CRM software

Account management

Negotiation skills

Customer-centric

Education

Bachelor’s degree in Computer Science or Business Administration (equivalent)

Tools

Microsoft Office

ERP systems

Job description

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.

As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.

Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations

We are currently searching for dedicated, ambitious and self-driven Solution Sales Specialist - ITSM to join our Sales Department playing a critical role in building relationships with our significant clients

.
This is a sales position that needs high commitment, ability to build long term relationship, passionate about technolog

y.
The candidate must have an experience in selling and presenting IT solutions at least one of the following domains (Microsoft Infrastructure Services, Unified Communications, IT Service Management Solutions and Consultation, Customer Experience, Data and Analytic

s).
Responsibili

• tiesEffectively maintains and retains existing customers by building long-term relationsh
• ips.Meets assigned targets for profitable sales growth in assigned product li
• nes.Lead demand-generating marketing activities in the assigned market for the assigned product specia
• lty.Establish productive, professional relationships with key personnel in assigned customer accou
• nts.Coordinates the involvement of company personnel, including business development, support, service, marketing, customer success and management resources, in order to meet account performance objectives and customers’ expectati
• ons.Proactively assesses, clarifies, and validates customer needs on an ongoing ba
• sis.Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company person
• nel.Prepare weekly, monthly, quarterly and annual reports and foreca

sts.
Requir

• ementsBachelor’s degree in Computer Science, Business Administration equiv
• alent.ITIL Foundation (pref
• erred)Inbound Sales

ementsRequir

• ills: Minimum of 5 years’ experience in – enterprise sales or related pos
• ition.Sales experience at the following domains (IT Service Management, ISO Consultation Ser
• vices)Hands on experience with CRM software and Account management sy
• stems.Understanding of sales performance me
• trics.Strong negotiation skills with a problem-solving att
• itude.Customer-centric and good lis
• tener.Ability to contribute consistently and positively in a high-paced, fast-changing, and sometimes unpredictable work enviro
• nment.Articulate verbal communication, professional business writing and presentation s

kills.EQUAL EMPLOYMENT OPPORTUNITY COMMI

SSION:Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employmen

t laws