Senior Customer Care & Contracts Specialist

Bupa Arabia; Jeddah; On-site; SAR 67,000 - 100,000; Full time

Job summary

Bupa Arabia in Jeddah seeks a customer service professional to deliver a high level of service and clear communication with customers across networks, products, and services. You will use multiple systems for preauthorization, claims research, and contract interpretation, aiming to resolve issues promptly and ensure satisfaction for internal and external customers.

The role requires the ability to multitask in a fast-paced environment, strong problem-solving and analytical skills, and a

Qualifications

• Provide a high level of customer service and professional communication skills.
• Maintain knowledge of Bupa Arabia network, products, and services to answer queries confidently.
• Use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
• Understand client and provider contracts when working with callers.
• Provide customer satisfaction to both internal and external customers and strive to improve service delivery.
• Deal competently with customer complaints and resolve issues with minimal supervisor intervention.

Responsibilities

• Provide a high level of customer service and professional communication.
• Maintain knowledge of all departments, Bupa Arabia network, products, and services to answer queries confidently.
• Highlight recurring problems and direct information for prompt corrective actions.
• Use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
• Understand client and provider contracts when interacting with callers.
• Ensure customer satisfaction for internal and external customers and improve service delivery.
• Resolve customer complaints with minimal supervisor intervention.

Skills

Customer Service

Call Center

Computer skills

Multitasking

Stress management

Troubleshooting

Analytical skills

Follow-up

Conflict resolution

Job description

Bupa Arabia in Jeddah seeks a customer service professional to deliver a high level of service and clear communication with customers across networks, products, and services. You will use multiple systems for preauthorization, claims research, and contract interpretation, aiming to resolve issues promptly and ensure satisfaction for internal and external customers.

The role requires the ability to multitask in a fast-paced environment, strong problem-solving and analytical skills, and a