Senior Associate - Call Center Pipeline (Customer Service)

Bupa; Jeddah; On-site; SAR 120,000 - 180,000; Full time

Job summary

Bupa Arabia is seeking a Senior Associate – Call Center (Outsource) Pipeline to deliver high-quality customer service and professional communication. You will work within the Customer Service department to resolve inquiries and support network information.

The role requires knowledge of networks, treatments, paperwork requirements, and ability to handle complaints, with focus on timely resolution and minimal supervisor intervention.

Qualifications

• Understanding of customer service principles and standards.
• Ability to navigate multiple systems for information retrieval.
• Good analytical and follow-up skills.

Responsibilities

• Maintain knowledge of departments, network, products and services to inform customers accurately.
• Identify recurring issues and communicate findings for corrective action.
• Use systems for preauthorization, claims research, and provider network status.
• Understand client and provider contracts when assisting callers.
• Deliver customer satisfaction to internal and external customers and improve service delivery.
• Resolve complaints with minimal supervisor intervention.

Skills

Customer service

Multitasking

Troubleshooting

Communication

Conflict resolution

Job description

Bupa Arabia is seeking a Senior Associate – Call Center (Outsource) Pipeline to deliver high-quality customer service and professional communication. You will work within the Customer Service department to resolve inquiries and support network information.

The role requires knowledge of networks, treatments, paperwork requirements, and ability to handle complaints, with focus on timely resolution and minimal supervisor intervention.