Senior Associate - Call Center (Outsource) Pipeline

Bupa Arabia; Jeddah; Presencial; SAR 67.000 - 100.000; Jornada completa

Descripción de la vacante

Bupa Arabia in Jeddah seeks a customer service professional to deliver a high level of service and clear communication with customers across networks, products, and services. You will use multiple systems for preauthorization, claims research, and contract interpretation, aiming to resolve issues promptly and ensure satisfaction for internal and external customers.

The role requires the ability to multitask in a fast-paced environment, strong problem-solving and analytical skills, and a

Formación

• Provide a high level of customer service and professional communication skills.
• Maintain knowledge of Bupa Arabia network, products, and services to answer queries confidently.
• Use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
• Understand client and provider contracts when working with callers.
• Provide customer satisfaction to both internal and external customers and strive to improve service delivery.
• Deal competently with customer complaints and resolve issues with minimal supervisor intervention.

Responsabilidades

• Provide a high level of customer service and professional communication.
• Maintain knowledge of all departments, Bupa Arabia network, products, and services to answer queries confidently.
• Highlight recurring problems and direct information for prompt corrective actions.
• Use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
• Understand client and provider contracts when interacting with callers.
• Ensure customer satisfaction for internal and external customers and improve service delivery.
• Resolve customer complaints with minimal supervisor intervention.

Conocimientos

Customer Service

Call Center

Computer skills

Multitasking

Stress management

Troubleshooting

Analytical skills

Follow-up

Conflict resolution

Descripción del empleo

Job Description

Provide a high level of customer service and professional communication skills.

• Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times.
• Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly.
• Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
• Capacity to understand and interpret client and provider contracts while working with callers
• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.
• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors

Job Description

Provide a high level of customer service and professional communication skills.

• Maintain a thorough knowledge of all departments, Bupa Arabia network, products, and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times.
• Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly.
• Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status.
• Capacity to understand and interpret client and provider contracts while working with callers
• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delive.
• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisors

Skills

Customer Service or Call Center.

• Working knowledge of personal computers and ability to navigate through software applications.
• Ability to multi-task in a fast-paced changing environment and work well under stress.
• Strong trouble shooting, problem-solving and basic analytical skills.
• Excellent follow up skills Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.