Senior Business Applications Support Expert

Rua Al Madinah Holding

Saudi Arabia

On-site

SAR 240,000 - 420,000

Full time

14 days+

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Job summary

Rua Al Madinah Holding in Saudi Arabia seeks an experienced enterprise applications specialist to provide expert-level support and troubleshooting for critical business systems, ensuring high performance and availability for end users.

You will collaborate with IT operations, application owners, and business analysts to implement enhancements, manage integrations, and support low-code platforms such as OutSystems, SAP, and SharePoint.

Qualifications

Bachelor's degree in Information Systems, IT, CS or related field.
10+ years of experience in enterprise business application support or digital platform management.
Strong knowledge of ticketing, remote access, performance monitoring and data integration.

Responsibilities

Serve as primary contact for end users, providing timely support and troubleshooting for business applications.
Collaborate with infrastructure for identity/access management and directory synchronization.
Analyze incidents, identify root causes, and implement solutions to minimize downtime.
Translate business requirements into technical specifications for upgrades and enhancements.
Create and maintain documentation: architecture, procedures, guides, troubleshooting steps.
Monitor application performance and optimize usage.
Support user training and onboarding for systems adoption.
Plan and participate in upgrades, patches, and migrations.
Coordinate with IT operations for seamless deployments of business apps.
Provide regular status reports to stakeholders on system health and initiatives.
Support low-code applications such as OutSystems for scalable solutions.