Senior Associate - SME Account Management (Pipeline)

Bupa; Riyadh; On-site; SAR 60,000 - 120,000; Full time

Job summary

Bupa, a global healthcare organisation offering health insurance and medical services, seeks a Retail Sales professional in Riyadh. You will drive lead generation, manage client interactions, and ensure proposals and quotes are delivered within set KPIs.

Join a healthcare-focused sales team responsible for renewing and expanding accounts while maintaining compliance with regulatory policies. The role emphasizes multilingual communication in English and Arabic and targets achievement through

Qualifications

• Excellent written and spoken English and Arabic.
• Ability to work under pressure and meet KPI targets.
• Proven motivation to achieve high performance in sales.

Responsibilities

• Follow KPIs for calls, visits and proposals.
• Search for new leads from various sources (net, referrals, CRM).
• Submit quotations within 72 hours.
• Maintain monthly/weekly sales reports and account status.
• Ensure premium collection in line with policy and finance controls.

Skills

English-Arabic bilingual

Pressure handling

Sales drive

Job description

To ensure that specific BUPA products are sold to the retail customers based on the leads generated, as per the need of the customer and ensuring that all the sales processes are followed ensuring high customer satisfaction thereby helping the Retail Sales business achieve their targets.

Key Responsibilities:

• Follow set KPI’s by team leader for number of calls, visits and proposals.
• Search for new leads by different sources (Net – calls – territory Management – Referrals – CRM … etc)
• Ensure submitting the quotation within department KPI’s (72 hours).
• Ensure high standard written correspondences in Arabic & English
• Fulfill Renewal book target
• Track all sales stages from identification of prospect, calls, meetings, follow ups, pricing and agreement signature, relation
• Ensure premium collection according to Finance policy
• Ensure Premium collection in accordance to BA credit control policy
• Achieving 100 % of Outstanding collection
• Ensure that the daily sales report is sent to the Team Leader
• Ensure that a monthly report of all the accounts that have been won & lost
• Maintain awareness of market trends and competitors
• Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner
• Maintain awareness of market trends and competitors’ practices and pass on the intelligence to the retail sales management
• Ensure that the customer is completely satisfied with the interaction during the interaction.
• Follow up on customer query & request which requires interaction with other departments (Membership – Customer Service – Pre-Auth – Claim – Finance …etc)
• Ensure monthly visit or when needed to build good relationship with the client & apply the loyalty program
• Comply with all regulatory requirements of SAMA & CCHI to mitigate any compliance risk

Skills Required:

• Good grasp in written and spoken English & Arabic
• Ability to work under pressure
• Drive to perform at high levels

Employment / Job Type:

Full Time

About the Company:

Bupa is an international healthcare organisation offering health insurance and medical services to customers around the world. Its operations span hospitals, clinics, dental centres and aged care, alongside workplace health and digital consultation services. Having no shareholders, Bupa reinvests its profits back into patient care and the wider business.

Company Industry:

Healthcare

Department / Functional Area:

Sales

Closing Date:

6 November 2026