Senior Associate - SME Account Management (Pipeline)

Bupa Arabia; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Bupa Arabia is seeking a skilled Sales Executive to promote specific BUPA products to retail customers based on qualified leads. Ensure adherence to sales processes and strive for high customer satisfaction to help the Retail Sales team meet targets.

Responsibilities include hitting KPI targets for calls, visits and proposals, sourcing new leads from diverse channels, submitting quotations within 72 hours, and maintaining Arabic and English communications.

Qualifications

• Experience selling specific products to retail customers.
• Ability to follow sales processes and meet customer satisfaction targets.
• Experience preparing and submitting quotes/proposals within deadlines.

Responsibilities

• Follow KPI targets for calls, visits and proposals.
• Search for new leads from multiple sources (Net calls, territory management, referrals, CRM).
• Submit quotations within department KPI (72 hours).
• Maintain high standard written communications in Arabic and English.
• Fulfill renewal book targets.
• Track all sales stages from prospecting to signature and relationship management.
• Ensure premium collection per Finance policy and BA credit control policy.
• Achieve 100% of outstanding collections.
• Send daily sales reports to Team Leader and monthly win/loss reporting.
• Build good client relationships through monthly visits and loyalty programs.
• Comply with SAMA & CCHI regulatory requirements.

Skills

Written and spoken English

Written and spoken Arabic

Work under pressure

High performance drive

Job description

Job Purpose

To ensure that specific BUPA products are sold to the retail customers based on the leads generated, as per the need of the customer and ensuring that all the sales processes are followed ensuring high customer satisfaction thereby helping the Retail Sales business achieve their targets.

Job Description

Job Purpose

To ensure that specific BUPA products are sold to the retail customers based on the leads generated, as per the need of the customer and ensuring that all the sales processes are followed ensuring high customer satisfaction thereby helping the Retail Sales business achieve their targets.

Key Responsibility

• Follow set KPI's by team leader for number of calls, visits and proposals.


• Search for new leads by different sources (Net - calls - territory Management - Referrals - CRM … etc)


• Ensure submitting the quotation within department KPI's (72 hours).


• Ensure high standard written correspondences in Arabic & English


• Fulfill Renewal book target


• Track all sales stages from identification of prospect, calls, meetings, follow ups, pricing and agreement signature, relation


• Ensure premium collection according to Finance policy


• Ensure Premium collection in accordance to BA credit control policy


• Achieving 100 % of Outstanding collection


• Ensure that the daily sales report is sent to the Team Leader


• Ensure that a monthly report of all the accounts that have been won & lost


• Maintain awareness of market trends and competitors


• Meet minimum weekly sales call standards and complete all reporting, forecasting in a timely manner


• Maintain awareness of market trends and competitors' practices and pass on the intelligence to the retail sales management


• Ensure that the customer is completely satisfied with the interaction during the interaction.


• Follow up on customer query & request which requires interaction with other departments (Membership - Customer Service - Pre-Auth - Claim - Finance …etc)


• Ensure monthly visit or when needed to build good relationship with the client & apply the loyalty program


• Comply with all regulatory requirements of SAMA & CCHI to mitigate any compliance risk

Skills

• Should have good grasp in written and spoken English & Arabic


• Ability to work under pressure


• Drive to perform at high levels