CRM Agent

United Motors Company; Riyadh; In loco; SAR 45.000 - 73.000; Tempo pieno

Descrizione del lavoro

United Motors Company is seeking a customer service representative to handle inbound calls and emails, resolve issues, and upsell services. The role requires strong English and Arabic, excellent listening and communication, and the ability to work in a fast-paced environment.

You will document interactions, enter data accurately, and escalate trends to management while maintaining high service levels. A minimum of a high school diploma and 1 year in a call center are required.

Competenze

• High school or higher required.
• 1 year of call center experience.
• Fluent in English and Arabic.

Mansioni

• Answer incoming calls and respond to emails.
• Manage and resolve customer complaints.
• Process orders and enter information into the computer system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Document all call information according to procedures.
• Upsell products and services.
• Follow up on customer calls when necessary.
• Complete call logs and reports.

Conoscenze

Listening skills

Verbal communication

Written communication

Data entry

Typing

Bilingual English & Arabic

Formazione

High school diploma or higher

Descrizione del lavoro

High-level Job Purpose Statement

Responsible for answer incoming inquiries from customers and conducting outgoing calls to customers in order to generate actionable leads.

Essential Duties And Responsibilities

• Answer incoming calls and respond to customer's emails
• Manage and resolve customer complaints
• Place customer orders in the computer system
• Identify and elevate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Requirements

Minimum Requirements for the Role

Qualifications

High school or higher.

Experience

1 years' experience in a call center environment.

Knowledge, Skills And Abilities

Superior listening, verbal and written communication skills.

Knowledge of Customer service practices and principles.

Excellent data entry and typing skills.

Fluent in English and Arabic.

Excellent interpersonal skills.

Ability to handle stressful situation appropriately.