Senior App Delivery & Support Lead

Emdad By Elm; Riyadh; Presencial; SAR 180.000 - 280.000; Jornada completa

Descripción de la vacante

Emdad By Elm is seeking a seasoned delivery and application support lead to own end-to-end delivery and ensure stable operations in Riyadh. You will oversee incidents, changes and SLAs, coordinating cross-module teams across the project lifecycle.

You will drive root-cause analysis, manage service quality and stakeholder expectations while guiding releases and continuous improvement across the application landscape in a fast-paced environment.

Formación

• Experience in application delivery and support.
• Strong incident and change management background.
• Ability to coordinate cross-functional teams and manage stakeholders.

Responsabilidades

• Own delivery and support for applications, managing incidents, changes and SLAs.
• Coordinate cross-module teams across the project lifecycle.
• Drive root-cause analysis, problem management and process improvements.
• Manage stakeholders, releases and service quality.

Descripción del empleo

Emdad By Elm is seeking a seasoned delivery and application support lead to own end-to-end delivery and ensure stable operations in Riyadh. You will oversee incidents, changes and SLAs, coordinating cross-module teams across the project lifecycle.

You will drive root-cause analysis, manage service quality and stakeholder expectations while guiding releases and continuous improvement across the application landscape in a fast-paced environment.