Senior After-Sales Engineer: Customer Experience & Solutions

alfanar; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

alfanar seeks a dedicated Customer Service professional to act as the primary interface with customers, handling inquiries, resolving product and service issues, and coordinating across departments for timely resolutions.

You will manage service tickets, analyze data for trends, and contribute to process improvements while maintaining thorough customer history and ensuring high satisfaction. 4–6 years of relevant experience preferred.

Qualifications

• Bachelor Degree in Electrical Engineering or relevant field.
• 4–6 years work experience in customer service or related role.

Responsibilities

• Respond to customer inquiries through multiple channels in a courteous and professional manner.
• Manage service tickets to track, prioritize, and follow up on requests.
• Coordinate with cross-functional teams to resolve issues and provide expert guidance.
• Analyze data to identify trends and support service improvement initiatives.
• Maintain accurate records of customer interactions and outcomes.

Skills

Communication

Creativity

Time Mgmt

Well Organized

Customer Conflict Mgmt

Customer Development

Customer Engagement

Customer Focus

Customer Knowledge

CRM

Customer Service Programs

Education

Bachelor Degree in Electrical Engineering

Any relevant field

Tools

CRM

Job description

alfanar seeks a dedicated Customer Service professional to act as the primary interface with customers, handling inquiries, resolving product and service issues, and coordinating across departments for timely resolutions.

You will manage service tickets, analyze data for trends, and contribute to process improvements while maintaining thorough customer history and ensuring high satisfaction. 4–6 years of relevant experience preferred.